We know there are times when you may need to change the ownership of an Xfinity account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help.
In the event of an Xfinity account holder passing away, please refer to What to do when an account holder passes away.
What to do
Contact us and provide the type of change you wish to make to your account. We’ll ask you for some information to help process your request, including your preferred email address and account number.
- Following your conversation, you'll receive an email with a link to upload your completed forms and any necessary supporting documents.
- If you don't have an email address, visit your local Xfinity Retail Store for further assistance.
- The change of account ownership may result in the disconnection of the existing account and creation of a new account, depending on the scenario.
- Please allow three business days from your time of submission for one of our teammates to contact you by email with next steps about completing your account ownership change request.
- If you have Xfinity Mobile and need to make a change to your mobile account or any secondary lines on your account, contact Xfinity Mobile directly at 1-888-936-4968 to request necessary changes.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
