Activating your WiFi is easy and fast. Simply follow the steps below to set up and activate your new Xfinity WiFi.
What you’ll need
Before you begin, make sure you have:
- Your Xfinity WiFi Gateway.
- A coax cable.
- A power outlet.
- A phone, tablet, or computer.
- Your Xfinity ID and password.
- If you don't have an Xfinity ID and password, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page on xfinity.com.
Start by naming your WiFi
You don’t have to wait until your internet is active to set up your WiFi name and password. After you place your order, you can use the Xfinity app to create your WiFi name and password right away.
To make setup easy and stress-free, you can continue using the same WiFi name (SSID) and password you previously had in your home. Once your internet is activated, your phones, tablets, laptops, and smart home devices should automatically connect to your Xfinity WiFi — because they’ll recognize that name and password.
Setting up your WiFi name and password early helps you:
- Reuse your WiFi name and password.
- This saves you from reconnecting every device one by one.
- Get online faster after activation.
- When your gateway turns on, your WiFi will already be ready to go — no waiting, no extra steps.
Activate your Xfinity WiFi
Step 1: Set up your Xfinity WiFi Gateway
- Tightly connect the coax cable from the wall to your Xfinity WiFi Gateway, and follow the directions from your WiFi equipment package for the best placement.
- Plug the Xfinity WiFi Gateway into a power outlet.
- Wait for the lights on the Xfinity WiFi Gateway to turn on and stop blinking.
Step 2: Launch the Xfinity app or scan the QR code
- Use your Xfinity ID to sign in.
- If you didn’t already create your WiFi name and password, you’ll be asked to do so.
Step 3: Follow along
- Activation starts automatically.
- The system will check your connection.
- If you need to do anything, the app will let you know.
- Activation may take a few minutes.
Step 4: After activation
Once activation is complete:
- Your internet connection will be active.
- You can connect devices to your WiFi network.
- You can manage your internet using the Xfinity app.
Need help?
If activation doesn’t work right away:
- Unplug your Xfinity WiFi Gateway, wait for 30 seconds, and then plug it back in to try again.
- Make sure all cables are tightly connected.
- Use the Xfinity app for step-by-step help.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
