Manage preferred contact email addresses in the Xfinity app

Want the option of using a different preferred email address? You can add and manage multiple email addresses in the Xfinity app.

Add your personal email address

Your personal email address can be viewed and edited in the Xfinity app:

1. Sign in with your Xfinity ID and password.
2. Tap the Account tab at the bottom of the screen.
3. Tap Account settings.
   
4. Tap Xfinity ID and security.
   
5. Tap Add Email.
6. Enter your email address. Tap Continue.
   • A code will be sent to the email address.
     
7. Enter the code. Then, tap Verify.
   
   
   • You'll get a confirmation message.

Change your preferred email address

You can change or set your preferred email address in the Xfinity app:

1. Tap the Account tab.
2. Tap Account settings.
3. Tap Xfinity ID and security.
4. Tap the email address you want to change or set as preferred.
   
5. On the pop-up screen you can:
   • Tap Change email to enter a new email address or
     • If you change your email address, you will need to enter the code sent to the new email address.
   • Tap Make this preferred to set it as the preferred email.
     
6. You'll be asked to verify your identity before making this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.