How do I change my Xfinity Voice PIN security question and answer?

Each Xfinity Voice account has a single Security PIN that protects access to Voice features online or over the phone. For further protection, we also ask that you set up a security question and answer.

Follow the steps below to set up or change your Voice PIN security question and answer on xfinity.com.

Change the security question and answer on xfinity.com

1. Sign in to Account and Identity on xfinity.com.
2. Click Xfinity ID and Security under Your Information.
3. Scroll to Service Access and click Home Phone Security PIN.
   
   
   
4. On the next page, click Change Secret Question.
   
   
   
5. On the next page, select a security question from the options in the drop-down menu, enter the answer and click Save.
   
   
   
6. A message pops up to confirm your security question has been updated!