How to remove an Xfinity ID

Removing an Xfinity ID permanently deletes a secondary user’s Xfinity ID. All settings and preferences for this user will be erased.

• When you remove a secondary ID, you'll likely lose emails, voicemails and other information associated with the ID.
  • Be sure to print or save copies of anything you want to keep.
• If the ID is linked to more than one account, it will not be deleted.
  • The ID will lose access to the account it was removed from.
    
    

Note: If this ID has made scheduled payments, those will need to be canceled prior to removing the ID. Only primary users can remove an Xfinity ID.

Xfinity xFi users can also manage access through xFi

Remove a secondary ID

1. Sign in to xfinity.com as the primary user.
2. Click the Account icon and then click Account and Identity.
   
   
   
3. Scroll down to locate the user you wish to remove and click their name.
   
   
   
4. Scroll down to the bottom of the page and click Remove from account to permanently delete the ID from your account.
   
   
   
5. You'll be asked to confirm if you want to remove the selected user. Click Remove.
   

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.