Removing an Xfinity ID deletes a Manager, Member, or Viewer’s ID forever. All their settings and preferences will be erased.
Things to know:
- Only the Primary user can remove an Xfinity ID.
- Removing an ID may cause the user to lose emails, voicemails, and other information.
- If the ID is linked to more than one account, it will not be deleted entirely. Only access to your account will be removed.
- If the ID has scheduled payments, cancel them before removing the ID.
Remove an Xfinity ID for a Manager, Member, or Viewer
- Sign in to xfinity.com as the Primary User.
- Click the Account icon
. - Choose Account and Identity.
- Scroll to Account Details and click the name of the user you want to remove.
- Scroll down to the bottom of the page and click Remove user.
- Click Yes, remove from account to confirm you want to remove the ID.
![A confirmation screen titled Step 1 of 2 asking, Are you sure you want to remove [Name] from this account? The message explains the person will no longer have access to the account or Xfinity apps, though their Xfinity Mobile lines will stay active. A purple button at the bottom reads Yes, remove from account. Screenshot.](https://secure.xfinity.com/anon.comcastonline2/support/help/faqs/HOW3240/HOW3240-021026-03.jpg)
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
