If you need a new phone number from Xfinity Mobile, we're here to help.
Things to know:
- All new numbers are given at random based on your address.
- You can't change the phone number for your tablet or smartwatch.
- Your phone number can only be changed once every 30 days.
My phone is active
If you're already using your Xfinity Mobile phone, call 1-888-936-4968 for a new number. Call from a line other than the one getting its number changed. You can also chat with Xfinity Assistant.
Any changes must be done by the account holder, Primary user, or a Manager on your Xfinity Mobile account.
I need to activate my phone
A new phone number is assigned after you activate. If you want to keep your old phone number, you can bring with you to Xfinity Mobile.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
