If you’ve decided to cancel your Xfinity services, we want to thank you for your time with us, and know that you may have questions about how to pay your final bill, return your equipment, manage your email and more. See the below list of common frequently asked questions around canceling your services.
Note: If you’re moving to a new address, we can help you transfer your Xfinity services. Just tell us a bit about your move at xfinity.com/moving, and we’ll take care of the rest. You can even use Xfinity WiFi Hotspots to stay connected while you’re moving. If you need to find a new service provider, SmartMove can help you find the Internet and TV provider at your new home.
Have questions about transferring your services? Read our FAQs about what to expect when you move.
Frequently Asked Questions
How do I pay my final bill?
Depending on your account details, your final bill may include items not featured on previous billing statements, such as prorates, equipment charges* or early termination fees. Otherwise, you can simply pay your bill as you would normally, through our self-service options or by contacting us.
*Xfinity Home customers on an Equipment Installment Plan will be required to pay any remaining balance for their equipment when disconnecting services.
How do I return my rented equipment?
Returning your equipment is free and easy! Learn more about returning your equipment.
Note: If you don’t return the equipment, please know you may see charges for it on your final bill.
What happens to my Comcast email?
As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months. Learn more about using your Comcast.net email address after disconnecting.
What happens to any TV shows or movies I purchased through Xfinity?
If you disconnect all of your Xfinity services, you can continue to watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You’ll need your primary Xfinity ID and password to access the Xfinity Stream portal and Xfinity Stream app. Learn more about On Demand Purchases.
Can I still access Xfinity WiFi Hotspots?
If you’re keeping or adding Xfinity Mobile service, you’ll be able to access any Xfinity WiFi Hotspot; if not, you’ll still be able to connect to “featured” hotspots, which can be located using our hotspot locator map or the Xfinity WiFi Hotspots app. See our Xfinity WiFi Hotspots Overview for more information.
What if I decide to keep my Xfinity Mobile service?
Since you recently canceled your Xfinity service, you’ll see new service fees for unlimited talk and text on your Xfinity Mobile account. When the Xfinity Mobile primary account holder doesn’t have Xfinity Internet, Voice or TV, there is a $25 monthly fee for each Xfinity Mobile line.
What if I changed my mind and would like to restart Xfinity service?
Restarting your Xfinity service is fast and easy – simply browse our offers online or contact us for more information.
