If you want to cancel your Xfinity services, you may have questions. Below are FAQs.
If you are moving to a new address, you can transfer your services. Just tell us a bit about your move, and we’ll take care of the rest!
If needed, learn how to cancel your Xfinity Mobile service.
FAQs
How do I pay my final bill?
Based on your account, your final bill may have items not on prior bills, like prorates or equipment charges. You can pay your bill as you would normally, with self-service options or by reaching us.
Xfinity Home customers on an Equipment Installment Plan must pay any remaining balance for their equipment when they disconnect services. In some cases, you may be due a refund.
What should I know if I’m owed a refund?
See what to expect with a refund from Xfinity to learn more.
How do I return my rental equipment?
Returning equipment is free and easy! Learn more about returning your equipment. You may see charges on your final bill for any rental equipment that has not been returned.
What happens to my Xfinity Email?
As a former customer, you can still use your comcast.net email address if you logged in to your email account during the 90 days before your disconnection date. Your email account stays active as long as you log in to it at least once every nine months. See using your comcast.net email address after disconnecting to learn more.
What happens to any TV shows or movies I bought through Xfinity?
If you disconnect all services, you can watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You still need your primary Xfinity ID and password to use the Xfinity Stream app. Learn more about On Demand purchases.
Can I still use Xfinity WiFi hotspots?
If you keep or add Xfinity Mobile service, you can use any Xfinity WiFi hotspot. If not, you can still connect to “featured” hotspots. You can find them using the hotspot map. Learn more in the Xfinity WiFi hotspots overview.
What if I want to keep my Xfinity Mobile service?
You will see new service fees for unlimited talk and text on your Xfinity Mobile account. When the Xfinity Mobile account holder does not have Xfinity Internet, Voice or TV, there's a $25 monthly fee per account if you have the latest price plan. If you are not on our latest plan, you’ll see a $25 per month fee per line on future Xfinity Mobile bills.
What if I changed my mind and would like to restart service?
It’s fast and easy to restart Xfinity service! Simply look at offers online or contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
