If you are a residential customer and have a past-due balance, you may be eligible to pay it off in monthly installments while keeping your Xfinity services active.
As you’re signing up for an installment plan, you’ll need to make a minimum payment of $50 toward your past-due balance.
Ready to pay your balance now? View your bill.
Set up an installment plan
- When you log in to your account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
- Note: Only qualifying customers will see this message.
- In your chat with Xfinity Assistant, select I’d like to see my payment options.
- To proceed with setting up an installment plan, select Installment plan.
- If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
- On the Installment plan page, select the minimum payment due, or enter a larger amount if you’d like. Don’t close the page.
- Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
- Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
- On the Payment Confirmed screen, you’ll see a confirmation of your installment plan.
- We’ll also send you a confirmation email.
- It could take up to three business days for your installment plan to appear on your account.
- You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.
