Use the Xfinity Mobile website

Learn about the self-service options available to customers through the Xfinity Mobile website, xfinity.com/mobile.

This is also for Comcast Business Mobile customers.

Sign in to the website

To manage your account on xfinity.com/mobile:

1. Click My Account on the top banner.
2. Sign in with your Xfinity ID and password.
3. Once signed in, you'll see four sections: Activity, Billing, Devices, and Settings.
   
   • Your access depends on your Xfinity ID. To learn more, see Simplified user roles and permissions.
   • If you sign in as a Viewer and don’t have any lines, you’ll see a message saying no lines are linked to your profile. 
   • To get access, contact the Primary or Manager user on your account.

Activity

Primary and Manager roles can see all lines for the account. A Member or Viewer role can only see details for lines linked to their Xfinity ID.

In the Activity section, you can:

• Choose what other users can do by selecting Manage users if you’re the Primary or Manager on the account.
  
  
  • For more details, see Manage user roles and permissions.
• View at a glance data usage by line, current cycle costs, and bill cycle dates.
• View data usage, call, and text history for each device by clicking Manage Plan. 
  
  • Make sure you have the right device by reviewing the nickname and phone number.
  • To see your call and text history, tap the number of calls or texts shown for the billing cycle.
    
    
• Add a line of service by clicking Add a Line to the right of My Data.
• View International Services for each line, including Global Travel Pass and Mexico and Canada Unlimited Pass usage.
  • See Details includes line usage history, data options, plan features, and an option to add Global Travel Pass.
• Click View Billing at the bottom to see a detailed view of your current Payment settings.
  • Payment settings include bill date, next auto-pay date, payment method, and current cycle dates.
    
    

Billing

Primary and Manager roles can see Billing but a Member or Viewer can’t access this information.

In the Billing section, you can:

• View details about your Next Bill Due. This includes the current bill due, next bill date, and next auto-pay date.
• View information about your current Payment Method, including the option to show Card details or Update card on file.
• View information about your Current Cycle, including summary of charges and bill cycle dates.
  
• View usage history and a detailed breakdown of charges by clicking View Current Cycle button.
  
  
  • Selecting the drop-down menu across from the device lets you see line specific charges. This includes device payments, Xfinity Mobile Care (XMC) charges, and any promotions.
    
  • Clicking the link to Calls or Messages gives a detailed breakdown of Usage.
    
    
    • Note: The details will only show the receiver's phone number and the time the contact was made. It will not show detailed message content.
• View Payments and Orders.
  

See the Xfinity Mobile Plan & Billing support page for more information.

Devices

Only users with a Primary or Manager role can see all devices on the account. A Member or Viewer can see the device assigned to their Xfinity ID. Some features are not available based on the Xfinity ID.

In the Devices section, you can:

• View details about each line on their account.
  
• Select the Device Card to make changes to the line of service and/or device by clicking on Manage Device.
  
  • View details about your device payment plan (DPP), including the options to:
    
    • Make a Payment towards your device.
    • Replace your device.
    • View Xfinity Mobile Care details.
    • Turn on or off Number Lock. 
  • Learn more about your device’s protection plan, suspending your line, transferring your number, trade-ins, including viewing international coverage, rates, and passes.
    

Settings

In the Settings section, you can:

• View the Xfinity ID.
• View the Account Number.
• View the account holder's contact information, including phone number and preferred email address.
• Edit Contact Information on file.
• Change Password for the account.
• View and update Payment Method.
• Upgrade Plan to latest data options available.
• View Broadband Labels — Review and search breakdowns of the internet speed, service costs, fees and discounts, and pricing of your Xfinity and Xfinity Mobile broadband services.
• Communication Preferences to opt out of marketing communication.
• Use Manage Account Identities to assign and invite users to devices, lines, or roles to set their permissions and control what they can access within the account.