What is a Port PIN?
The Port PIN (sometimes called Transfer PIN, Port-Out PIN, Temporary Port-Out PIN, Security PIN, or Number Transfer PIN) is a temporary PIN that your current service provider provides by request, to ensure no one improperly uses your phone number.
The Port PIN is usually different from an Account PIN used to access or verify your account.
In most cases, you need to ask for this PIN before canceling the line with your previous service provider.
Sometimes the Port PIN expires. Usually, between 24 hours and seven days. You may need a new Port PIN depending on how long its been since the first one was created, and when the service provider confirmed the port request.
What information is needed to port my number to Xfinity Mobile?
To port a phone number to Xfinity Mobile, you should have the following account information available for your current account:
- Phone number being ported
- Account number
- Port PIN
- Account holder’s name
- Billing address
AT&T
Account number
You can find your AT&T account number online or in the top-right corner of your bill.
Number Transfer PIN: Call *PORT
- Call *PORT from your AT&T mobile device.
- Follow the prompts to get your Number Transfer PIN sent to you by text message.
You need your account passcode to create the Number Transfer Pin when calling *PORT.
Number Transfer PIN: With the myAT&T app
- Sign in to the myAT&T app.
- Choose your profile icon, then Manage or remove account.
- Tap Settings.
- Scroll to Transfer phone number and select Request new PIN. Your Number Transfer PIN will display on the screen.
Number Transfer PIN: Online with myAT&T
- Go to your myAT&T profile. Sign in if asked.
- Select Settings.
- Scroll to Transfer phone number and select Request a new PIN.
- Your Number Transfer PIN will show on the screen.
Contact
1-800-331-0500
AT&T Landline
Account number
Your AT&T Landline account number is on your bill and may be your phone number.
Number Transfer PIN
Contact AT&T for steps on how to get a Number Transfer PIN.
Contact
1-800-288-2020
AT&T Prepaid
Account number
To get your AT&T Prepaid account number, call.
Number Transfer PIN
You may be able to get a Number Transfer PIN by dialing *PORT (7678) from the phone number you want to move. Be sure to have your security passcode for your wireless account handy.
However, if this doesn’t work, contact AT&T.
Contact
1-800-901-9878 (Monday through Saturday)
Dial 611 from your AT&T prepaid phone (anytime).
Boost Mobile
Contact Boost Mobile for your account number and ask for a Port Out PIN.
Contact
1-833-502-6678
Consumer Cellular
Account number
Your account number is on your bill.
Port Out PIN
Contact Consumer Cellular for steps on how to get a Port Out Pin.
Contact
1-888-345-5509
Cricket
Account number
You can get your account number by:
- Signing in to your myCricket app or your account online.
- Calling or chatting with Cricket Support.
- Going to a Cricket store.
Number transfer PIN
To get your number transfer PIN, dial *7678 from your Cricket Wireless device.
You can also dial 611 from your Cricket Wireless device. Make sure to say “porting” when asked.
You can also call from any device. When calling Customer Service, you need your Account PIN to get the Number Transfer Pin.
Contact
1-800-CRICKET (1-800-274-2538)
C-Spire
To transfer your phone number to another service provider, contact C-Spire directly.
Contact
Call: 1-855-CSPIRE5 (1-855-277-4735)
Chat: cspire.com
Text: Send a text to 611.
In person: Go to a local store.
FreedomPop
Contact customer service for your porting details. Find more information.
Contact
1-888-702-8302
Frontier Communications
Account number
When you sign in to your Frontier account to view your bill online, you'll find your 17-digit account number at the top right below Key Account Information.
On the paper bill, your account number is at the top left under Account Summary.
Port Out PIN
Contact Frontier for this information.
Contact
1-800-921-8106
Google Fi
You need to cancel your Google Fi service and transfer your number before you switch service providers. Follow these steps.
Contact
Receive a call, chat, or email at support.google.com.
Google Voice
You need to follow these steps to port your Google Voice number out to another service provider.
Contact
Receive a call, chat, or email at support.google.com.
Lyca Mobile
Account number
Log in to your Lycamobile portal or call Lycamobile for your 11-digit account number.
Port Out PIN
Contact Lyca Mobile for this information. Find more information.
Contact
1-866-277-3221
Metro by T-Mobile
Account number
Log in to metrobyt-mobile using your phone number and Account PIN.
Your account number is a nine-digit number.
Port Out PIN: Online at MetroByT-Mobile.com
- Log in to your account on metrobyt-mobile.com.
- Choose Profile Settings > Request a transfer PIN.
- Follow the steps on screen.
Contact
1-888-863-8768
Mint Mobile
Contact Mint Mobile customer care for your Account Number and Port Out PIN.
Contact
1-800-683-7392
mintmobile.com (Fox Bot)
Mint Mobile App
Net10
Contact Net10 for your Account Number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611.
Contact
1-800-327-2077
Spectrum
Account number
Sign in to your Spectrum.net account and go to the Billing tab. Your Spectrum Mobile Account Number is listed on the top of your bill.
PIN/security code
Your PIN is the four-digit security code for your Spectrum accounts.
You can find it online (as a PDF bill or Spectrum Mobile bill), on the My Spectrum App or on a paper bill.
Find more information.
Contact
1-833-224-6603
Sprint (now T-Mobile)
Steps to find your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile.
Contact
1-800-937-8997
Straight Talk
Contact Straight Talk for your account number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611.
Contact
1-800-327-2077
Telcel America
Account number
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOP SIM card.
Port Out PIN
Contact Telcel for your Port Out PIN.
Contact
1-800-220-9518
T-Mobile
Account number
Find your nine-digit account number on your bill or online account.
Port Out PIN
t-mobile.com/support/account/transfer-your-phone-number
Port Out PIN: From the T-Mobile app
- Download and log in to T-Mobile's T-Life app.
- Select Manage then choose the settings gear symbol at the top right corner.
- Choose Permission & controls > Transfer PIN. Follow the steps on the screen.
Port Out PIN: Online at T-Mobile.com
- Log in to your account on T-Mobile.com.
- Choose Edit profile settings or Settings.
- Choose Permissions & controls.
- Select Transfer. Follow the steps on the screen.
Check port status
To check the status of your port request, contact T-Mobile at 1-877-789-3106. They will look up your request and give you any updates.
Contact
1-800-937-8997
T-Mobile Prepaid
Account number
Find your account number on your bill or online account.
Port Out PIN
Contact T-Mobile Prepaid for steps on how to get this PIN.
Contact
1-877-778-2106 (Monday–Sunday: 5:00 a.m. Central Time (CT) to 1:00 a.m. CT)
Total Wireless by Verizon
Account number
You can find this under Settings in your phone or Dial *#06#.
It may be the IMEI number of the phone or the last 15 digits of the SIM card.
Number Transfer PIN
Text “NTP” to 611611.
Contact
1-866-663-3633 (Monday-Sunday: 8 a.m. to 11:45 p.m. ET)
totalbyverizon.com/support/contact-us
TracFone
Account number
Contact TracFone for your Account Number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 800-327-2077 or text “Help” to 611611.
Contact
1-800-327-2077
U.S. Cellular
Find your account number and Port Out PIN by calling U.S. Cellular.
Contact
1-888-944-9400
US Mobile
Contact US Mobile by chat or phone for your Account Number and Port Out PIN.
Contact
1-878-205-0088
usmobile.com/help/knowledge-base/porting-your-number-out-of-us-mobile
Verizon Fios (landline phone)
Account number
Your account number is on your bill or online account.
Number Transfer PIN
Contact Verizon for steps on how to get this PIN.
Contact
Go to the Verizon support page to chat or receive a call.
verizon.com/support/residential/contact-us/contactuslanding.htm
Verizon Prepaid
Account number
Your account number is on your bill or online account.
Number Transfer PIN
To get a Number Transfer PIN you must have a standard monthly account. You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN: Dial #PORT
- Dial #PORT from the phone with the number you want to transfer.
- The system verifies you are dialing from the phone to be transferred.
- Verizon will send you a link to get the Number Transfer PIN in My Verizon.
Number Transfer PIN: From the My Verizon app
In the My Verizon app, select Create Your Number Transfer PIN.
Number Transfer PIN: Online at the My Verizon website
On the My Verizon website, go to My Profile > Number Transfer PIN > "Generate PIN"
Contact
1-888-294-6804
Verizon Wireless
Number Lock
Before you can move a number to another device or service provider, be sure Number Lock is turned off.
Turn off Number Lock: Dial *611
Dial *611.
Turn off Number Lock: From the My Verizon app
Tap the Settings > Number Lock > Choose number.
Turn off Number Lock: Online at the My Verizon website
- Go to the Number Lock page > Off for the number(s) that you want to unlock.
- Respond to the security authorization code they send you. This confirms it's OK to unlock your number.
- Tap or click Save Changes. Now you can move the number(s) you unlocked.
Account number
Your account number is on your bill or online account. Enter the full 14 digits with no dash.
Number Transfer PIN
To get a Number Transfer PIN you must have a standard monthly account.* You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN: Dial #PORT
- Dial #PORT from the phone with the number you want to transfer.*
- The system verifies you are dialing from the phone to be transferred.
- They send you a link to get the Number Transfer PIN in My Verizon.
Number Transfer PIN: From the My Verizon app
Select Create Your Number Transfer PIN.
Number Transfer PIN: Online at the My Verizon website
Go to My Profile > Number Transfer PIN > "Generate PIN"
Contact
1-800-922-0204
verizon.com/support/port-out-faqs
Vonage
Account number
Log in to your Vonage online account.
Port Out PIN
You may use any PIN you like, e.g., 1234. Vonage does not verify. Find more information.
Contact
1-844-365-9460
Xfinity Voice
Account number
Find your account number on your bill or online account.
Port Out PIN
Contact Xfinity to request this PIN.Contact
xfinity.com/learn/home-phone-services
Other
You can usually find your account number on your bill or online account. For your Port Out PIN, look for steps on the service provider’s website or contact them directly.
