To enjoy the best Xfinity internet experience, your devices need to meet certain system requirements. If your device meets these but your internet still feels slow, see the tips below.
Note: There are a number of external factors that may limit your speed; as a result, actual speeds may vary.
Xfinity Internet minimum system requirements
Xfinity Gigabit speeds are faster than what many phones, laptops, and tablets can handle, so some devices may not reach full speed. Use wired connections and updated devices for best results.
Up to 2 Gbps | ||||
| Operating system | Windows 10 (64-bit) or Mac OS X 10.10 or newer. Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support overview for their latest operating system information. | |||
| Browser | Google Chrome, Microsoft Edge (64-bit), Mozilla Firefox (64-bit), or Safari (latest versions). For information about your browser or to download a new one, visit whatismybrowser.com. | |||
| Ethernet | For maximum speeds on a single computer, you will need:
For maximum speeds on multiple devices, you will need:
Note: The actual number of devices and configurations supported varies by the brand and model of the router or firewall. | |||
| CPU/processor |
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| Memory |
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| Hard drive/ space |
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Up to 1.2 Gbps | |
| Operating system | Windows 10 (64 bit) or newer or Mac OSX 10.8 or newer Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support overview for their latest operating system information. |
| Browser | Google Chrome, Microsoft Edge (64-bit), Mozilla Firefox (64-bit) or Safari (latest versions) For information about your browser or to download a new one, visit whatismybrowser.com. |
| Ethernet | For maximum speeds, your desktop or laptop will need:
Note: Actual download speeds are limited to 940 Mbps over a wired connection. |
| CPU/processor | Intel Dual Core i5 or AMD Ryzen 5 (or better) |
| Memory | 8 GB of RAM |
| Hard drive/space | 64 GB or larger SSD |
Up to 400 Mbps | |
| Operating system | Supported Windows or Mac OS X operating system. Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support overview for their latest operating system information. |
| Browser | Recent version of Google Chrome, Mozilla Firefox or Safari. For information about your browser or to download a new one, visit whatismybrowser.com. |
| Ethernet |
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| CPU/processor |
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Tips for faster speeds
- Use a wired connection (Ethernet) for the fastest speeds.
- Pause downloads/uploads.
- Close any open apps.
- Turn off other devices using the internet.
- Place your Gateway in a central location near where you want WiFi coverage.
- Make sure your modem or router is up-to-date.
- Older devices (like DOCSIS 3.0) can’t handle Gigabit speeds. Check for upgrades at xfinity.com/equipmentupdate.
For more help, check out these WiFi tips or contact your device manufacturer/software company to learn about required updates and fixes.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
