Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us!
If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with your services.
Whether you own or rent, we will contact you when it is time for an update.
Customers who rent equipment and are eligible for a Getting Started kit can order their new equipment at xfinity.com/equipmentupdate.
To see these instructions in a different language, check out:
- How to Update Your Xfinity Equipment Online (Chinese)
- How to Update Your Xfinity Equipment Online (Portuguese)
- How to Update Your Xfinity Equipment Online (Russian)
- How to Update Your Xfinity Equipment Online (Tagalog)
- How to Update Your Xfinity Equipment Online (Vietnamese)
Updating Equipment Online via Getting Started kit
- Click the Update Now button in the email provided or navigate to xfinity.com/equipmentupdate. You will be prompted to login using your Xfinity ID and password.
- Click the Get Started button.
- Review the details in the What You Have and What You'll Get fields to make sure the equipment listed is correct. Click the Continue button when you're ready to proceed.
- Review your shipping and delivery address details. Then, click the Submit Order button to complete the process.
- A confirmation message will appear, and we'll send a tracking number to the preferred email address on your account so you can monitor your shipment.
- If you are not eligible for a Getting Started kit, you can Schedule a Callback for a representative to assist you with the installation process.
- Once you schedule the callback, you will receive a confirmation message.
Additional Information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
Have a quick question? Ask Xfinity Assistant.
