When will my billing cycle start?
Your first bill payment includes all charges incurred from the day your account was activated, as well as your monthly rate for the upcoming billing period.
- Professional installation: Your billing cycle begins on the day the technician installs your equipment.
- Getting Started Kits: Your billing cycle begins either:
- The day you pick up your Getting Started Kit at an Xfinity Retail Store,
or - For deliveries: (a) five days from the date of order or (b) the day you activate your equipment.
- Whichever event occurs first will trigger your initial billing cycle.
- The day you pick up your Getting Started Kit at an Xfinity Retail Store,
Summarizing your first bill
Your first bill payment includes:
- A prorated amount from your activation date to your bill pay date.
- A charge for the next month of service.
- Any activation, installation, or one-time fees, with applicable taxes.
Note: In some locations, your service activation date may indicate the start of your billing cycle and you may not see any prorated amounts on your bill.
Prorated charges
The prorated charge is for the use of Comcast service from your activation date until the end of the current billing period. For example, if your service began on March 13 and the Comcast billing period ends on March 25, you will be charged for twelve days of service instead of the full month.
New charges
This section includes an itemized list of fees incurred between your activation date and billing date. Some of these fees (e.g., activation or setup) are one-time charges; other charges, such as equipment rental, are recurring.
Future bills
Your future Comcast bills will reflect charges for one billing cycle, subject to any promotions or changes to your subscription package.
Want to stay on top of your bill? Add a mobile number to your account to receive alerts when your bill is ready and due for payment.
Log in to xfinity.com
You can log in xfinity.com and view Billing to:
- Set up automatic payments.
- Enable paperless billing.
- Make a payment.
- View or print statements.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
