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PANDORA - 9999 - Unable to connect to Pandora - X1 error message

When this error occurs, you will see the following message:

  • "Unable to connect to Pandora. Please try again later."

Next steps

Try the following steps to resolve the issue:

  1. Go to xfinity.com/profile and log in with your Xfinity ID and password.
  2. Go to the My Apps tab.
    The My Apps tab is displayed next to the Devices tab.

  3. Click Manage Connection button on the Pandora app.
    The Manage Connection button appears below the contact email address.

  4. Select the Disconnect Pandora hyperlink.
    The Disconnect Pandora button is to the right of the Done button at the bottom of the Manage Connection page.

  5. Confirm disconnect by clicking the Disconnect button.
    The options Disconnect or Stay Connected are at the bottom of the Disconnect Pandora pop-up.

  6. Reconnect the Pandora app with the Connect Pandora button.
    The Connect Pandora button is displayed below the Pandora app.

If you're still experiencing issues, please contact us using the most convenient method for you. You can chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

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Need additional support? Ask Xfinity Assistant.

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