Restart your X1 TV Box

When your Xfinity X1 TV Box isn’t working as expected, the quickest fix is often a restart or a system refresh. The easiest way is to just say “Restart TV Box” into your Xfinity Voice Remote.

If you have X1 AnyRoom DVR, see restarting your X1 TV Box with X1 AnyRoom DVR service.

This guide covers:

• What happens if you restart (impact on your X1 guide, settings, and recordings)
• Scheduled restarts
• Ways to restart your TV Box
  • On xfinity.com
  • From the help menu
  • Using the power button
  • Using the power cord
  • From Device Settings

Note: Do not unplug or turn off any TV Boxes during a system refresh or restart. Your TV and recordings will be unavailable until the process is complete.

What happens when you restart your TV Box?

Good news — restarting your Xfinity X1 TV Box won’t erase your settings or guide information. Here’s what to expect:

• No impact on your guide
• No impact on your settings (including Locks PIN and Purchase PIN)
• Recordings
  • If you restart an X1 DVR while recording, the recording will pause and resume after the restart.
  • Avoid restarting during active recordings.
• Playback
  • Playback stops on any TV Boxes streaming from an X1 DVR during the restart.
  • Playback resumes when the restart is complete.
• Already-recorded programs and scheduled recordings are safe — you won’t lose them.

Scheduled restarts

Your X1 TV Box automatically restarts every night to apply updates and perform maintenance.

• If you are watching live TV or Xfinity On Demand during the scheduled restart, you'll see a message giving you the option to delay it until the next night.
• You can change the daily restart window to fit your schedule.

Restart your TV Box from xfinity.com

1. Sign in to xfinity.com.
2. Click Contact & Support, then select Fix an Issue.
3. Scroll to the TV section and click Restart TV Box next to the affected device.
4. After a quick system scan, you’ll see two choices:
   • System Refresh
     • Fixes common issues like errors, missing channels, On Demand problems, and DVR issues.
     • Restarts all TV boxes in your home.
     • Can take up to 20 minutes.
   • Restart a Single TV Box
     • Fixes black screen, audio issues, and slow performance.
     • Restarts only the selected TV Box.
     • Takes about five minutes.
     • Select the TV Box and click Restart Device.
5. Choose your preferred option and click Continue.

Note: If our system detects an issue that a restart or refresh can’t fix, we’ll guide you through additional troubleshooting and help you schedule a technician appointment, if needed.

Restart your TV Box from the Help menu

You can restart your Xfinity X1 TV Box directly from the Help menu using your remote:

1. Press the A button on your remote control to access the Help menu.
2. Use the arrow keys to select the Restart tile and press OK.
   
3. Select Restart and press OK.
4. Wait a few moments while your TV Box restarts.
   

Restart your TV Box using the Power button

If your TV has a Power button:

1. Make sure your cables are securely connected.
2. Press and hold the Power button on the front of the TV Box for 10 seconds.
3. The TV Box will automatically restart.

Restart your TV Box using the power cord

If your TV Box doesn’t have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes):

1. Unplug the power cord from TV Box for 10 seconds.
2. Plug the power cord back in.

Restart your TV Box from Device Settings

You can restart your Xfinity X1 TV Box through the Device Settings menu:

1. Press the xfinity button on your remote.
2. Use the arrow buttons to highlight Settings (gear icon) and press OK.
   
3. Scroll down to Device Settings and press OK.
   
4. Highlight Power Preferences and press OK.
   
5. Select Restart and press OK.
   
6. Use the right arrow to highlight Restart and press OK to confirm.
   
7. The X1 Welcome screen will appear.
   
8. Your TV Box will resume playing the previous channel once the restart is complete.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.