Below you'll find some FAQs and answers about Xfinity membership.
FAQs
About the experience
What is Xfinity membership?
Xfinity membership provides Xfinity customers with eligible services automatic access to epic experiences, everyday perks, and special discounts just for being with Xfinity — there’s no cost, no sign-up, and no enrollment. The longer you’re with Xfinity and the more eligible Xfinity services you have, the better your benefits will be.
Visit the Xfinity app or Xfinity membership to view the perks that are available to you as an Xfinity member, including exclusive experiences, movie nights, early access to games, Xfinity service discounts, and much more!
How do I join Xfinity membership? Does it cost anything to join?
Membership is free for new and existing customers, and it begins the day you activate an eligible Xfinity service — there’s no sign-up and no enrollment. If you have an eligible Xfinity service, you’re automatically a member.
Who is eligible for Xfinity membership?
You must be 18 years of age or older, be the Primary user on your account, and have at least one of the following qualifying services on your Xfinity account that is in good standing:
- Xfinity Internet
- Internet Essentials/Internet Essentials Plus
- Xfinity TV
- Postpaid NOW TV/NOW TV Latino/NOW StreamSaver™
- Xfinity Mobile
- Xfinity Voice
- Xfinity Home Security
- Xfinity Smart Home
You must have an Xfinity ID and password to access membership benefits. To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page.
What happened to Xfinity Rewards?
On January 21, 2026, the Xfinity Rewards program was retired and we launched a new experience called Xfinity membership — bringing even more benefits, including epic experiences, everyday perks, and special discounts.
I don’t have access to the Xfinity app. How can I see my membership benefits?
You can see available membership benefits online by visiting Xfinity membership, but the best way to access your Xfinity account and view available member benefits is by downloading the free Xfinity app. The app lets you easily access, control, and enhance your Xfinity services. You can download it at xfinity.com/apps.
I have an Xfinity account but cannot access membership benefits. What does that mean?
There are few reasons you may not have access:
- Only Primary Xfinity IDs with an account in good standing are eligible for Xfinity membership.
- If you’re trying to access using a non-primary Xfinity ID, you will not have access to view membership benefits.
- You must have an Xfinity ID and password to access membership benefits. To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page.
- Not all account types are eligible for membership.
- If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.
Can I have multiple Xfinity membership accounts?
You're only eligible for one Xfinity membership. If you have multiple accounts with Xfinity, we’ll use your longest-tenured account to determine your tier status. You’ll use that account to view and redeem your benefits.
Tier and tenure
How is my Xfinity membership tier status determined? What if I think I'm in a different tier?
Your Xfinity membership tier status is determined by the number of eligible services you have on your Xfinity account and how long you’ve had continual service with us. We use your service activation date to determine your tier status. If you’ve left Xfinity for 90 days or more, your tier status will be based on your most recent service activation date.
| Tier | Silver | Gold | Platinum | Diamond |
| Tenure | 0–1 year | >1–5 years | >5–10 years | 10+ years |
| Services | One service | Two services | Three services | Four plus services |
Where can I view my Xfinity membership tier status?
Visit the Xfinity app or Xfinity membership to view your tier status and available benefits.
How can I level up?
Xfinity membership tiers are determined by tenure and the eligible services you have on your Xfinity account. You’ll be Silver, Gold, Platinum, or Diamond. Simply keep your accounts with Xfinity active and your tier will change as your tenure and eligible services increase.
Visit Xfinity membership for more tier details.
What happens to my Xfinity membership tier status if I move?
Your Xfinity membership tier status will not be impacted by your move. Simply make sure you reactivate service within 90 days of moving to keep your current Xfinity membership tier status.
About benefits
What types of benefits can I expect by joining Xfinity membership?
Xfinity members get access to epic experiences, everyday perks, and special discounts. This includes movie nights, early access to games, Xfinity service discounts, and much more!
How do I view or redeem my Xfinity membership benefits?
Viewing and redeeming your benefits is easy! Visit the Xfinity app or Xfinity membership and sign in to your Xfinity account. You can then redeem eligible benefits, view your redemption history and more.
You can redeem as many available perks and benefits as you’d like just for being an Xfinity member.
Note: You must have an Xfinity ID and password to access membership benefits. To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page.
How often are benefits posted?
Membership benefits are updated frequently, and membership perks drop every Thursday. Xfinity members can view available perks, rewards, and exclusive experiences on the Xfinity app or by visiting Xfinity membership.
Do benefits expire?
Yes, benefits do expire and new ones are being released every Thursday. Access to benefits start as soon as you join, and each benefit has varying expiration dates. Visit the Xfinity app or Xfinity membership for expiration details.
Can I return or exchange an unused reward?
No, benefits can't be exchanged or returned.
What happens to my membership account if I cancel my services?
Your Xfinity membership account will remain active for 90 days in case you change your mind. After 90 days, your Xfinity membership tier will reset to zero.
Can I transfer my Xfinity membership to a different person or account?
Xfinity membership is limited to one (1) account per customer or household and can't be transferred. If you have multiple accounts, the account with the customer’s longest tenure shall be deemed to be the program account, but members may apply benefits to the other accounts.
In the event of the death of an account holder, a spouse or family member may take the account over. The benefits will remain with the account in that instance.
How do I know if I won a sweepstakes through Xfinity membership?
If you enter and win an Xfinity membership sweepstakes, you receive a congratulatory email from support@xfinitywinners.com with steps to accept your prize within 48 hours of receipt.
How do the digital codes work?
Through Xfinity membership, members can get special digital codes for merchandise, subscriptions, movie tickets, books, e-gift cards, and more.
After you redeem the digital code through Xfinity membership, you should:
- Go to the partner website.
- Apply the digital code we provided and continue through checkout.
- These codes will only be shared within the Xfinity membership platform and will never be provided through surveys or on social media platforms.
As a Diamond/Platinum member, I want to redeem the Peacock Premium offer, but I already have a Peacock subscription. What should I do?
Cancel your current paid Peacock subscription following these steps. Then redeem your offer on your Xfinity membership page and sign up again for Peacock using the instructions in the email you’ll receive after redeeming.
What if I still have questions?
We’re here to help! Please contact us with any additional questions you may have.
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
