Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to set up Call Trace and protect yourself from caller harassment.
How to use Call Trace
- If you receive a harassing call, hang up. Wait 10 seconds and then dial *57.
- If the call was life threatening, or there is some other emergency, contact law enforcement immediately by dialing 911.
- If the call did not rise to the level of an emergency, contact local law enforcement on the local non-emergency telephone number to file a report.
- Or, chat with us for further assistance.
- Then call the Comcast Legal Response Center at 1-866-947-8572.
- The Comcast Legal Response Center will require the following information from you:
- Police Department case or report number
- Officer’s name
- Customer’s Name
- Caller’s Name
- Telephone number that is being called and number calling
- The Comcast Legal Response Center will complete a Call Trace report and fax the report to the local police department to add to the case or report file.
Call Trace guidelines
- Don’t wait to use Call Trace; it only works on the last incoming call.
- To maximize the chances of success, the trace should be made as soon as possible after the offensive call was received.
- Unlike most other features, Call Trace is automatically provisioned on all telephone lines, including lines without other features.
- Unfortunately, not all traces are successful.
- You will be informed of whether the trace was successful or not at the time you activate the feature.
- If you wish to get the number of the last person who called you, use Call Return instead.
- See Use the Call Return feature with Xfinity Voice for information on how to use Call Return.
