Use the Xfinity Voice Call Forwarding feature

Forward all incoming calls to another phone number with Advanced Call Forwarding, or forward certain incoming phone numbers with Selective Call Forwarding.

How you forward calls depends on your Xfinity Voice subscription — in general, you can use your home phone or go online.

Notes:

• Advanced Call Forwarding can only be activated through the Xfinity Voice website.
• For Variable Call Forwarding and Selective Call Forwarding, enter 1 plus the area code if it is necessary to call the "forward to" number.
• When you create a Selective Call Forwarding list, enter the area code plus the seven-digit number for all numbers (both local and long distance).
• Call Forwarding is not included with the Xfinity Voice Unlimited Saver and Local With More plans.
• Customers with accounts on seasonal hold cannot activate Variable Call Forwarding from their home telephone using a star code.
  • Customers with accounts on seasonal hold can use the Xfinity Voice website to activate Selective and Advanced Call Forwarding.

Forwarding all calls to another number

Xfinity Voice can forward calls to four other phone numbers of your choosing with Advanced Call Forwarding.

To activate Advanced Call Forwarding:

1. Sign in to Xfinity Voice Call Forwarding Settings using your Xfinity ID and password.
2. Under Advanced Call Forwarding, enter the phone number where you want to forward all of your calls in the blank field next to the Add button.
3. Click Add.
   
   

Activate Variable Call Forwarding from your home telephone

1. Lift the receiver and listen for the dial tone.
2. Dial *72 and wait to hear the dial tone again.
3. Dial the number where you want to have your calls forwarded.
4. One of two confirmation events will occur:
   • A courtesy call will be placed to the number.
     • If the party answers, the feature is activated.
     • If the number is busy or no one answers, repeat steps one through three within two minutes — you'll hear a confirmation tone that the feature has been activated.
   • Or, you'll hear a confirmation that the feature has been activated.
5. If you want to change the forward to number, just repeat steps one through three.
   
   

Deactivate Variable Call Forwarding from your home telephone

1. Lift the receiver and listen for the dial tone.
2. Press *73.
3. You'll hear a confirmation message that Call Forwarding has been deactivated.

Forwarding only certain calls to another number

Activate Selective Call Forwarding from Xfinity Voice

1. Sign in to Xfinity Voice Call Forwarding Settings using your Xfinity ID and password.
2. Under Selective Call Forwarding, enter:
   • The phone number you want your calls forwarded to, and
   • The phone number you want your calls forwarded from
3. Select Add.
   
   

Activate and deactivate Selective Call Forwarding from your home phone

To activate:

1. Lift the receiver and listen for the dial tone.
2. Press *63.
3. A menu will guide you through this feature.
   
   

To deactivate:

1. Lift the receiver and listen for the dial tone.
2. Press *83.
3. When prompted, press 3 to turn the feature off.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.