Add or remove a Yale Door Lock using the Xfinity app

This document provides step-by-step instructions on how you can add, pair and remove your Yale Door Lock using the Xfinity app.

If you have additional questions about door locks in the Xfinity app, refer to our FAQs.

Before adding your door lock

1. Download the Xfinity app on the App Store or Google Play.
2. Confirm your door lock is compatible with Xfinity xFi and supports Zigbee.
3. Install your smart lock according to the manufacturer's instructions.
4. If you have multiple smart locks, you’ll need to pair each one individually.

Setting requirements

Your xFi Gateway must be activated before you can set up your door lock. In order to activate and control your door lock from the Xfinity app, make sure your xFi Gateway isn’t in Bridge Mode. Door lock activation also requires a supported mobile operating system; see how to get started with Xfinity xFi for details.

Add and pair your door lock

1. Sign in to the Xfinity app with your Xfinity ID.
2. Select the Security tab.
3. Select the Add devices button.
4. Select the manufacturer and the model of the door lock you’re pairing.
   
5. Tap Get Started to begin pairing your door lock.
   
6. You need to perform a few actions before pairing your door lock. Check each box when you’re ready to proceed.
   
7. Your gateway will be configured to work with your new door lock. Tap Continue to begin pairing your device.
   
8. You’ll be prompted to wake up the keypad of your door lock. Wake it up by placing the palm of your hand on the keypad until it lights up.
   
   
   • Note: Based on the Manufacturer and Model you are activating, the images you see in the app may vary from what is shown here.
9. Make sure your device is locked, then enter your master code and press the gear button on your keypad. Tap Continue.
   
10. Go to Wireless Settings by pressing 7 and then the gear button on the keypad.
    
11. To pair your lock to your gateway, press 1 and then the gear button on your keypad. Your lock will say ”completed.” Don’t leave or close out of the app during this time, or you may need to start over.
    
12. Your door lock should now be connected. You’ll see a confirmation message.
    
13. Enter a name for your door lock. You may want to choose a name based on its location in your home. Tap Name Your Device to continue. You can also choose to skip this step and rename the device later from the Device Settings page.
    
14. You’ll be asked to test your door lock by using the slider to open or lock your device. Tap Continue.
    
15. The pairing process is now complete. Tap Set Notifications if you want to enable notifications for your door lock. Tap the X in the upper right-hand corner to control it from the Security tab.
    
16. After successful pairing, the Security tab will show the status of your door lock and any other smart devices you have linked.

Remove your door lock

1. Sign in to the Xfinity app with your Xfinity ID.
2. Go to the Security tab.
3. Access the Device Settings page by selecting the ellipses icon (…) on the device tile of the lock you wish to remove.
4. Scroll down to the bottom of the page and tap Delete Lock.