Xfinity xFi lets you manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, view camera video, troubleshoot issues and manage family members' online experiences with features like Pause and Parental Controls.
If you are an Xfinity Internet subscriber with an Xfinity xFi Gateway, you can access the xFi experience at no additional cost through the Xfinity app. You can also see your WiFi settings and other home network information on your Xfinity X1 TV Box.
Note: If you’re a new Xfinity Internet customer, you’ll be able to access xFi once your xFi Gateway is activated. If you’re an existing Xfinity Internet customer with an eligible Xfinity Gateway, you can log in to the Xfinity app and start using xFi as soon as you’re ready to get started.
Eligibility
Xfinity xFi features are available to Xfinity Internet customers with xFi Gateways. All xFi Gateways are compatible with xFi. However, the Cisco DPC3939 model has limited xFi functionality and does not support the latest xFi features such as Advanced Security.
Notes:
- If Bridge Mode is enabled on your xFi Gateway, you’ll be able to access a version of the Xfinity app with limited features to manage your account, but you won't be able to use any Xfinity xFi features to manage, personalize and secure your home network.
- Bridge Mode users will continue to be blocked from accessing the Xfinity xFi website.
- Xfinity xFi is designed to work with one active xFi Gateway per account. In the rare event that multiple modems are required to support your service needs, you'll only be able to use xFi on the most recently added gateway.
- This applies to both customer-owned modems and rented modems.
- A second active modem on the account will also prevent activation of WiFi Boost Pods.
Read more about equipment updates. To see which model you have, go to the Devices page on My Account, or look on the bottom of your gateway.
Setting up and using xFi
The best way to use xFi to manage your home WiFi network is through the Xfinity app.
Download the Xfinity app
Download the free Xfinity app (Apple App Store or Google Play) and sign in as a Primary user or Manager to use xFi. Learn about the Xfinity app.
Note: If your Xfinity ID is linked to multiple accounts, you’ll be prompted to select your account when signing in. Select the account you’d like to access and click Continue to view that account. If you’d like to switch accounts later, you can sign out and then sign back in to pick another account.
To download the Xfinity app on an iPad, go to the App Store search settings in the upper left-hand corner of the App Store. Change the setting from iPad only to iPhone only, then search for Xfinity."
Supported Mobile Operating Systems
- iOS 14 or later
- Android 7.1 or later
Note: Beta versions may not be fully supported. Windows and Amazon phones aren't supported.
X1
If you’re using an Xfinity Voice Remote, you can check your WiFi information while watching TV simply by pressing the Microphone button and saying, “What’s my WiFi password?” (Note: If you have X1 Parental Controls enabled for xFi, you'll be prompted to enter your PIN.)
You can also use any of these voice commands:
- “My WiFi password”
- “Show WiFi password”
- “Show me WiFi password”
In addition to the WiFi name and password, you may also see the following:
- Pod status, if WiFi Boost Pods have been added to your network.
- Advanced Security threat information, when xFi Advanced Security is enabled.
- WiFi help information, which provides tips on how to position your gateway for optimal speed and coverage.
- Information on setting parental control PINs to lock xFi on X1.
- How to simplify your WiFi if your WiFi bands have separate names and passwords.
- Information on purchasing WiFi Boost Pods to improve network coverage.
xFi features
xFi lets you manage your home network with features like:
- Seeing what devices are connected to your home network and giving them nicknames for easy reference.
- Organize devices by family members.
- Instantly pausing an individual device or a person, preventing them from accessing the internet when connected to your home network for a specific amount of time or until you unpause.
- Receiving alerts when new devices join your network.
- Setting Parental Controls and bedtime schedules to make sure your kids access appropriate content at the right times.
- Viewing and changing your WiFi name and password.
- Troubleshooting and self-solving many WiFi-related issues in minutes.
- Adding, editing or deleting port forwards.
- Accessing advanced features to further customize your home network.
- Accessing your home network information on X1.
- Extending your home WiFi coverage and providing coverage to hard-to-reach spots with WiFi Boost Pods.
- Cameras let you watch real-time video of your home with the Xfinity app and, if you have Self Protection or Xfinity Home with cameras, gives you access to 24/7 Video Recording features.
- You can also use the app to set motion notifications, turn on sound and rename, reboot or remove a camera.
- 2-way audio for compatible Xfinity Cameras and Xfinity Video Doorbells.
Learn more about unlocking your xFi experience and optimizing your in-home WiFi network.
Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
Have a quick question? Ask Xfinity Assistant.
