Didn't get the appointment time that you requested? The Appointment Waitlist tool lets you quickly and easily request preferred dates and times for your upcoming service appointment! If your requested timeslot becomes available, we’ll send you a text message.
Note: This feature is only available in some locations at this time.
Note: This feature is only available in some locations at this time.
Sign up for Appointment Waitlist by text message
- Make sure you’ve added your mobile phone number to your account.
- Once your mobile number is validated, text WAITLIST to 266278 to request text messages regarding the Appointment Waitlist.
- You'll get a text to:
- Confirm that you want to be added to the waitlist.
- Select your preferred appointment date and time.
- You'll get another text message if your desired appointment timeslot becomes available (at least one day in advance of the new appointment).
- Reply Y in the next 30 min to accept.
- Reply N to keep your original appointment.
- You’ll keep your original appointment date and time if either:
- Your waitlist date and time doesn't become available.
- You don't accept the waitlist spot by confirming your new appointment.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
