Want to update your account information? You can change your phone number, email settings, display name, or communication preferences any time by following the steps below.
If you want to add another Xfinity ID to your account, see how to add and invite users to your Xfinity account.
Manage contact information
You can manage your contact information easily online or from the Xfinity app.
Add or change mobile number
You can get text and security codes or sign in to your Xfinity account using a verified phone number.
Note: You can only add or change the phone number related to your Xfinity ID.
To add or change your phone numbers:
- Click the Account icon
. - Go to the Account and Identity page.
- You may be asked to sign in using your Xfinity ID and password.
- Click Account Communications.
- If there isn't a mobile number listed, select Add mobile number.
- To change an existing phone number, click the number and then Change mobile number.
- You will be asked to verify your identity before making this change. You can choose one of two ways:
- Tap a notification in the Xfinity app.
- Enter a code sent through email or text.
- Enter your mobile number and click Continue.
- You will get a verification code sent to this number.
- Enter the six-digit code in the boxes and choose Verify.
- You will get confirmation that your mobile number is verified.
Add or change email
You can change the email address where you get Xfinity account alerts and communications on xfinity.com or the Xfinity app.
To add or change the email address to your account online, follow the steps below:
- Go to the customer.xfinity.com/settings.
- You may be asked to sign in with your Xfinity ID and password.
- Note: Individual users on the account can add a personal email address.
- Choose Account Communications.
- Choose Add personal email.
- To change an existing email address, choose the address and then Change email.
- You will be asked to verify your identity before making this change. You can choose one of two ways:
- Tap a notification in the Xfinity app.
- Enter a code sent through email or text.
- Enter your email address. Choose Continue.
- You will get a code sent to this email.
- Enter the six-digit code in the boxes and choose Verify.
- You will get confirmation that your email is verified.
Set your preferred email address
You can change your preferred email address if you have more than one on your account. This only works if you have a comcast.net email and a non-Xfinity email address on file.
- Pick the email you want to make your preferred email address.
- Select Make this preferred.
- Choose Make this preferred on the Emails page.
- The one you picked will have Preferred next to it.
- You will get a code to this email.
- Enter the six-digit code and choose Verify.
Change your mailing address
You can change where your bills and communications are mailed at any time. This does not change the address where you have service. If you are moving and wish to change your service address, find out if your new location has Xfinity service.
Note: If you are enrolled in paperless billing, changing your mailing address does not turn on paper bills.
To change your mailing address, follow these steps below:
- Go to the Billing & Pay page.
- You may be asked to sign in with your Xfinity ID and password.
- Choose Mailing address under the Bill Settings section.
- On the next screen, enter the new address you want your mail sent to. Then, click Update.
- You get confirmation that your mailing address was updated successfully.
Update your text and email preferences
You can customize what texts and emails you get from Xfinity. You can set preferences for these types of communications:
- Service Interruptions: Maintenance work and outage notifications.
- Here you can also opt into getting texts about outages during normal “quiet hours,” which are between 9:00 p.m. through 8:00 a.m.
- Account & Security: Account information and security alerts.
- Billing: Payment confirmations, bill date, missed payment, and more.
- Appointments: Appointment reminders, status, cancellations, and more.
- Customer Support: Transfer service, change of plan, equipment returns, and more.
- Marketing Communications: Xfinity and NOW updates, company news, and more.
- Important: When you opt into getting marketing communication texts, you are giving Xfinity permission to send you automated marketing or sales texts at the mobile number on your account. You can reply STOP at any time to opt out.
- Special Offers & Updates: Latest deals on Xfinity and NOW services.
- Important: When you opt into getting texts with special offers and updates, you are giving Xfinity permission to send you automated marketing or sales texts at the mobile number on your account. You can reply STOP at any time to opt out.
To manage what alerts you get:
- Go to customer.xfinity.com/settings.
- You may be asked to sign in with your Xfinity ID and password.
- Choose Account Communications.
- In Preferences, expand each section. Check or uncheck the boxes next to text and email preferences. The options here may be different based on what you are enrolled in, like automatic payment or paperless billing.
- You may continue to get emails and texts for up to 10 business days after unchecking the boxes within each section.
- Note: Checking boxes does not restart text alerts if you previously opted out of calls and texts. You must text START to 266278 and opt back into getting calls and texts from Xfinity before you can update your preferences.
To change the email address where you get alerts, follow the Set Your Preferred Email Address section above.
To change the phone number where you get alerts, follow the Phone Number Preferences section above.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
