Learn more about what to do if you can't log in to your account.
Do you know your Xfinity ID username and password?
If so, you're in business. We keep things simple by having your Xfinity Internet credentials match those for your Xfinity Mobile account. Try logging in to your Xfinity app or online account with your Xfinity Internet username and password.
If you forgot your Xfinity ID or password, there are a few ways to recover your information:
- Click the link to recover your Xfinity ID and password.
- Call 1-888-936-4968 and speak with an Xfinity Mobile specialist if you're a customer and see the "not a customer" screen when trying to access your account.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
