Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life.
Spam Blocker’s default settings will order calls in the following manner:
- High Spam Risk calls will be blocked.
- Blocked calls will not have the ability to leave a voicemail.
- No call notification will be sent.
- Medium Spam Risk calls will be sent to voicemail.
- Calls sent to voicemail will not ring.
- Low Spam Risk calls will be allowed.
- Risk label will be displayed with incoming notification.
- Risk label will be displayed with incoming notification.
Note: Calls that would be sent to voicemail will be allowed for customers who don’t have voicemail on their account.
Manage Spam Blocker settings
- Sign in to Xfinity Voice using your Xfinity ID and password.
- Click the Settings (wheel)
icon in the upper-right corner and select Settings to see your voice preferences. - Select Call Blocking.
- Adjust Spam Blocker settings accordingly.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
