Identify and stop unwanted calls with our new Spam Blocker so you only talk to the people that matter. Control is in your hands as you choose which types of call you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life.
Details
Stop unwanted nuisance calls
Spam Blocker utilizes third party analytics to apply a spam risk level to all calls you receive. The risk ranking is determined from the call activity of the originating telephone number and is not controlled by Xfinity. See below for details on how to submit feedback regarding the risk ranking of a telephone number.
Spam Blocker’s default settings will order calls in the following manner:
- High Spam Risk calls will be blocked
- Blocked calls will not have the ability to leave a voicemail
- Medium Spam Risk calls will be sent to voicemail
- Calls sent to voicemail will not ring
- Low Spam Risk calls will be allowed
- Risk label will be displayed with incoming notification
- Risk label will be displayed with incoming notification
To manage your Spam Blocker settings, see Spam Blocker controls and settings.
If you believe a phone number has been mislabeled as spam or want to report a number that appears to be nuisance/spam or fraudulent, see How to report potential call blocking errors. Feedback submissions will result in an evaluation, which may result in a change in how future calls are categorized or labeled. Any information you submit is subject to our privacy policy, xfinity.com/privacy/policy.
FAQs
How does Spam Blocker work with Verified Caller ID and other call blocking features?
Spam Blocker will be applied to calls that are not initially blocked by the Anonymous Call Rejection or Call Screening features, and is not verified by Verified Caller ID. Verified calls will not receive a Spam.
Is there an extra cost/is installation required?
No. Spam Blocker is included with Xfinity Voice and requires no installation.
Can I turn off Spam Blocker?
Spam Blocker cannot be turned off; however, you can adjust your settings to receive all calls.
Spam Blocker display example
X1 (incoming call notification) - Display symbol & “Spam?” text
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
