Some devices are no longer supported on the Xfinity network. These are called EOL devices.
If you own your device, sign in to My Device Info. You can type your device’s make and model in the search bar to see if it’s EOL.
What does it mean when a device is no longer supported?
When a device is EOL, it’s outdated and can’t keep up with today’s faster internet speed and better security. If a device is EOL or no longer supported, Xfinity won’t install, activate, or recommend these devices.
How to get new equipment
If you were asked to update your equipment, you can replace it.
If you rent your equipment:
- Go to xfinity.com/equipmentupdate. Then, follow the steps.
- Note: This option is not available to all customers.
- Contact us to place an order or schedule a professional installation.
- Additional fees may apply.
- For TV Boxes, tune your TV to channel 1995. Then, follow the steps to get a new TV Box shipped to you.
- Go to an Xfinity Retail Store to exchange your equipment.
If you own your equipment:
- Go to My Device Info to find modems that work with your service.
- You can also check to see if your current modem is up to date.
Learn more about using approved third-party equipment.
Already ordered a new device?
Thanks for upgrading! Xfinity will process your order within 24 to 72 hours from the time you placed it. If you have questions, call 1-855-242-2876 or chat after 72 hours.
Return your old equipment the right way
Please don’t throw your old device in the trash. Help protect the planet by recycling. You can:
- Return the device to any Xfinity Retail Store or UPS Store location.
- Use a prepaid shipping label (from Xfinity or printed at home) and take it to a UPS location.
- Check with your local town for electronic recycling.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
