Once enrolled in the Unlimited Data Option, how do I opt out?

This article is part of the Questions and answers about our data usage policy.

Opting out

To opt out of the Unlimited Data Option, please contact us.

The Unlimited Data Option will be removed from your account on the first day of the month after the request is made. You'll be charged for the Unlimited Data Option through the end of the month in which you opted out. You won't be billed separately for any overage charges during that month.

The 1.2 Terabyte Data Usage plan will apply to your service once the Unlimited Data Option is removed.

Exclusions

The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.