Get help from Xfinity Assistant

Have a question about your Xfinity products and services? Just chat with Xfinity Assistant to get help online 24/7!

What's Xfinity Assistant

Xfinity Assistant is an always-on virtual assistant that gives personalized, guided help.

After logging in to your account, you will get information like your upcoming bill or estimated delivery dates for equipment being sent to you. From the home screen, you can ask questions and get solutions for repair, billing, and account issues. It uses data from your account to offer relevant, helpful information.

If your issue is not fixed, Xfinity Assistant connects you with an agent who can chat with you online.

Access Xfinity Assistant

The easiest way to find Xfinity Assistant is by going to chat. Other ways include:

• Web
  • On the Support page on xfinity.com, click Chat with Xfinity Assistant.
  • Apps:
    • In the Xfinity app, go to the Services tab and click Ask Xfinity Assistant.
    • From the More tab in the Xfinity Home app, click Chat with an Agent.
    • In the Xfinity Stream app, click Settings (person icon) on the top left and then Xfinity Assistant.
• Text message
  • Get to Xfinity Assistant by texting your questions to 266278 on your mobile devices.
• Xfinity Voice Remote
  
  • On your Xfinity X1 or Flex streaming TV Box, use your Xfinity Voice Remote to request help with some troubleshooting, account, or billing issues.
  • Xfinity Assistant will pop up on the screen with buttons for actions to help.
    • Note: System Reset voice commands lets you select Send Link to launch the Xfinity Assistant text messaging app.
      
• X1 
  
  • Select the Xfinity Assistant tile from the X1 Help Menu under Tools.
  • Available on all X1 TV Boxes except RNG150s.
    
• X1 and Flex
  • Scan the QR code from Xfinity Assistant to continue chatting on your mobile device.
    

  • You may also see a QR code in Xfinity Assistant chat. Scan it to see Help & Support content on your phone.
    

Use Xfinity Assistant with the Xfinity Voice Remote

Ask a question about your account, and Xfinity Assistant will respond.

Say “Xfinity Assistant":

Try things like:

• Billing:
  • “Pay my bill.”
  • “View my bill.”
  • “Why is my bill different?”
• Troubleshoot:
  • “Am I in an outage?”
  • “Why is my TV not working?”
  • “Why is my internet slow?”
  • "System refresh."
  • “Get a new remote” (X1  and Flex customers).
• Account information:
  
  • “When is my appointment?”
  • “Reschedule my appointment.”

Accessibility features

Customers with disabilities have access to more accessibility support than ever.

Try phrases like:

• Contact an agent:
  • “American Sign Language (ASL)” (to contact an ASL agent over a video call).
  • “Braille or large print bill” (for steps to contact the Accessibility Support Center by phone).
• Remote:
  • “Large button remote.”
  • “Web-based remote.”
• Settings:
  • “Accessibility settings.”
  • “Enhanced Text Readability.”
• Turn ON or OFF:
  • “Closed Captions.”
  • “Audio Description.”
  • “Voice Guidance.”

Or, enter “Accessibility” to view all available options.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.