What's the Xfinity Assistant?
The Xfinity Assistant is an always-on virtual assistant that lets you get personalized, guided help.
After logging in to your account, you’ll see information such as your upcoming bill or estimated delivery dates for equipment being sent to you. From the home screen, you can ask questions and get solutions for repair, billing and account issues. It uses contextual data from your account to offer relevant, helpful information.
If for some reason your issue isn’t resolved, the Xfinity Assistant connects you with an agent who can chat with you online to help.
Where can I access the Xfinity Assistant?
The easiest way to access the Xfinity Assistant is by going to chat. Other ways include:
- Web
- On the Support page on xfinity.com, click Chat with Xfinity.
- Apps:
- In the Xfinity app, click the chat bubble icon on the upper right-hand corner.
- From the More tab in the Xfinity Home app, click Chat with an Agent.
- In the Xfinity Stream app, click Settings (person icon) on the top left and then Xfinity Assistant.
- Text message
- You can access Xfinity Assistant by texting your questions to 266278 on your mobile devices.
- Xfinity Voice Remote
- On your Xfinity X1 or Flex streaming TV Box, use your Xfinity Voice Remote to ask for help with select troubleshooting, account, or billing issues.
- Once you’ve asked a question, you’ll see the Xfinity Assistant pop up on the bottom of your screen, along with buttons for actions to solve your question or comment.
- Note: System Reset voice commands will allow you to select Send Link to launch the Xfinity Assistant text messaging app.
- The app provides access to external content such as Help & Support documents.
- Xfinity X1
- Select the Xfinity Assistant tile from the X1 Help Menu under Tools.
- This is available on all X1 TV Boxes except RNG150s.
How can I use the Xfinity Assistant with my Xfinity Voice Remote?
Simply ask a question about your account (like in the following examples), and the Xfinity Assistant will respond.
Say “Xfinity Assistant":
Try saying things like:
- Billing:
- “Pay my bill.”
- “View my bill.”
- “Why is my bill different?”
- Troubleshoot:
- “Am I in an outage?”
- “Why is my TV not working?”
- “Why is my internet slow?”
- "System Refresh."
- “Get a new remote” (Xfinity X1 and Flex customers).
- Account Information:
- “When is my appointment?”
- “Reschedule my appointment.”
Accessibility features
Our customers with disabilities have access to more accessibility support than ever before.
Try entering terms or phrases like:
- Contact an agent:
- “American Sign Language (ASL)” (to contact an ASL agent over a video call).
- “Braille or large print bill” (to receive instructions on contacting the Accessibility Support Center for Customers With Disabilities by phone).
- “Accessibility” (to receive instructions on contacting the Accessibility Support Center for Customers With Disabilities by phone).
- Remote:
- “Large button remote.”
- “Web-based remote.”
- Settings:
- “Accessibility settings.”
- “Enhanced Text Readability.”
- Turn ON or OFF from Xfinity Assistant:
- “Closed Captions.”
- “Audio Description.”
- “Voice Guidance.”
Or, simply enter “Accessibility” to view all of the options available to you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
