Global Travel Pass FAQs

With Global Travel Pass, you can use data on your phone in over 215 covered destinations for a flat daily rate.

If you are on our latest pricing plan with Mobile Plus or Mobile Select or have a Premium Unlimited mobile plan, you don’t need to do anything. International data in over 215 covered destinations is already included. That means you can stay connected while you travel without any extra steps.

Note: Customers on the latest Comcast Business Mobile pricing plan with Unlimited Premium Flex have these benefits included.

Global Travel Pass details

Global Travel Pass lets you use data on your phone while traveling in over 215 destinations for one daily price. It’s available if you have an Unlimited or By the Gig plan (or Unlimited Intro for Comcast Business Mobile).

Note: If you have Mobile Plus, Mobile Select, or a Premium Unlimited plan (Unlimited Premium Flex for Comcast Business Mobile), you don’t need to do anything. International data in over 215 destinations is already included, so you can stay connected without extra steps.

With Global Travel Pass you get 5 GB of high‑speed data each day.

• After you use your 5 GB, your data slows to 3 Mbps until the next day.
• If you need more high‑speed data, you can buy additional data giving you 5 GB more of high-speed data.
• You can use this extra data within the current Global Travel Pass 24-hour period.

Notes:

• When you first activate your service, you can only make calls to the United States, Canada, and Mexico.
• If your line is eligible, adding Global Travel Pass will automatically enable international data roaming on your device.
• If you want to use international roaming without adding Global Travel Pass, or to learn more about your line's eligibility, chat with us.
• These benefits are only available on phone lines.
  • Using data on tablets will result in pay-as-you-go usage charges in Mexico and Canada. International data roaming is not supported on tablets (except Mexico and Canada).
  • International data roaming isn’t available for smartwatches outside the U.S.
    • Using data on paired smartwatches may result in pay-as-you-go usage charges for the paired mobile line.

The data you use while abroad will not count toward your By the Gig or Unlimited data option. If you don’t use Global Travel Pass, data costs $0.30 per MB.

FAQs

How does Global Travel Pass work?
When you add Global Travel Pass to your line, it starts the first time you use data in a destination that’s covered. You are not charged until you use the data in a covered destination.

• Each pass lasts for 24 hours.
• It gives you 5 GB of high-speed data, and after that, the data slows down to 3 Mbps.

How do I add Global Travel Pass to a line?
To add Global Travel Pass to an eligible line on your account through the Xfinity app:

1. Sign in to the Xfinity app.
2. Click the Services tab.
3. Go to Mobile lines and data usage in the Mobile services card.
4. Choose the phone line you want to add the Global Travel Pass to.
   
   • This takes you to the line details screen.
5. Scroll to Plan Features, click Get Global Travel Pass, and go through the prompts.
6. You will get a confirmation screen when you successfully add Global Travel Pass.
7. Make sure your device is enabled for data roaming.

You must do this through your device’s settings. If you want to add Global Travel Pass to more than one phone line on your account, you can go back and repeat these steps for each eligible line. Remember, your pass will not be active until you use your phone abroad while in a covered country.

To add Global Travel Pass to any eligible line on your account online:

1. Sign in to your Xfinity Mobile account.
2. Go to the Activity page.
3. Scroll to the International Services and click Global Travel Pass.
4. Go to See details next to the line you’d like update.
5. Scroll down to International Services and click See details and add.
6. Check the boxes next to Global Travel Pass for each device you want it on.
7. Click Next, then Add Global Travel Pass.
8. We will send you an email once the change is complete.
9. Before getting started, make sure your device is enabled for data roaming.
   • You must do this through your device’s settings.

How much does Global Travel Pass cost and how will I be charged?
Global Travel Pass is $10 per day per line in over 215 covered destinations. Once you add Global Travel Pass to a line and international roaming is enabled, you are only charged once you start the pass by using data in a covered location. To start an active travel pass session, just use data while in a covered country.

Examples:

• If Global Travel Pass is activated at 7:00 a.m. on May 15, it remains valid until 6:59 a.m. on May 16.
• If Global Travel Pass is not removed from the account and data is not used until 10:00 a.m. on May 16, the new pass will remain valid until 9:59 a.m. on May 17.

How will I know when my Global Travel Pass starts and ends?
We will send you a text message letting you know that your pass is active. We will also send you a message when you have used up your high-speed data.

Here’s how it works:

• The session lasts for 24 hours.
• A new active session will start automatically if you use data after your current session expires.
• Example: If Global Travel Pass is activated at 7:00 a.m. on May 15, it stays valid until 6:59 a.m. on May 16.
• We will send you a text message when:
  • You enter a country where Global Travel Pass works.

If I have used the maximum data allowance for Global Travel Pass, can I get more?
If you have an Unlimited or By the Gig mobile plan, you get 5 GB of high-speed data each time you use a Global Travel Pass.

• After you use 5 GB, your data will still work, but it will be slower (3 Mbps) until your next pass starts.
• If you want more high-speed data, you can add additional data to get 5 more GB.

How does the additional data work?
If you have an Unlimited or a 5 GB data plan, you can buy additional data giving you 5 more GB of high-speed data. You can use this extra data within the current Global Travel Pass 24-hour period. The additional data costs $10 per day per line. The charge is billed as a one-time fee once it’s activated, and it only covers usage until the current Global Travel Pass period ends.

This charge does not automatically renew and needs to be manually added when needed.

Example:

• If Global Travel Pass is activated at 7:00 a.m. on May 15, it remains valid until 6:59 a.m. on May 16th.
• If the additional data is added at 11:00 p.m. on May 15th, it also is valid until 6:59 a.m. on May 16th.

How do I add an additional Global Travel Pass to my active session?
If you’re using Global Travel Pass and your high-speed data is almost gone or already used up, you’ll get a text message.

The message will tell you that your data may slow down and will give you the option to reply "Y" to add more data.

You can also follow the steps below to add another Global Travel Pass.

Xfinity app:

1. Sign in to the Xfinity app.
2. Click the Services tab.
3. Go to Mobile lines and data usage in the Mobile services card.
4. Choose the phone line you want to add the Global Travel Pass to.
   
   • This takes you to the line details screen.
5. Scroll to Plan Features and choose Global Travel Pass.
   
   • Buy an additional pass for $10 to get high-speed data.
6. Select Add a pass to continue.
7. Check the boxes next to Global Travel Pass for each device you want to add it on.
8. Click Next, then Add Global Travel Pass.

If you’ve already used up your high-speed data, the Xfinity app will show a notification in the Overview, "You’ve used your Global Travel Pass high-speed data."

• Selecting Add a pass will take you directly to step 7, above.

To add an additional Global Travel Pass to an eligible phone line on your account online:

1. Sign in to your Xfinity Mobile account.
2. Go to the Activity page.
3. Scroll to the International Services and click Global Travel Pass.
4. Go to Add additional data next to the line you’d like to update.
5. From the pop up select Add to continue.

What if I did not get a Global Travel Pass before travel?
When your device is enabled on an international network, you get a text message to let you know if the country is eligible for a Global Travel Pass. If it is, you're prompted to reply “Y” to add via text message, call 1-720-728-5462 for free or visit a link provided to either add a pass or get details of the costs of data. If the country is not eligible, you receive an alert with details of the cost of data.

How do I upgrade to latest plan?
See how to upgrade to latest plan for details.

How can I tell what mobile plan I have?
Download or open the Xfinity app.

1. Sign in to your account using your Xfinity ID and password.
2. From the Services tab, select Mobile lines and data usage located within the Mobile services card.
3. You can see what mobile plan your line is on here. If your line is not on Mobile Plus, Mobile Select, or Premium Unlimited, follow these additional steps:
4. Under Line details, select your current data plan.
   • You may be required to sign in again.
   • Follow the on-screen prompts to continue upgrading your plan.

Which destinations are covered by Global Travel Pass?
Global Travel Pass is currently available in over 215 destinations. You are automatically charged pay-as-you-go rates in destinations where Global Travel Pass is not offered.

Are cruise ships or airplanes covered by Global Travel Pass?
No. Global Travel Pass does not cover usage on cruise ships or airplanes, but you can still pay as you go to use data while aboard. To view rates, go to our international rate search and type in “Cruise Ships” or "Aircraft Service."

What happens if I go to more than one country during an active Global Travel Pass session?
You can go to any other country covered by Global Travel Pass during your 24-hour active session, and you are only charged once. If you go to a country that is not covered by Global Travel Pass during an active session, you are charged the pay-as-you-go rate for that country.

What happens if I remove Global Travel Pass from a line?
Taking off Global Travel Pass from a line during an active session stops a new pass from starting. You can remove Global Travel Pass at any time to pay as you go for data while abroad. Your pass still stays active for the full 24 hours even if it has been removed on an active session.

Do I need to remove Global Travel Pass when I return home?
You do not need to remove Global Travel Pass once you return home. You are only charged for a pass while on an active session when you use data abroad. Global Travel Pass stays on your line until you are ready to use it the next time you travel internationally. You can always take off Global Travel Pass at any time through your account online or through our app.

Can I add Global Travel Pass to my tablet or smartwatch with Xfinity Mobile?
No. At this time, Global Travel Pass can only be added to mobile phone lines. Using data on tablets and smartwatches will result in usage charges for the paired line.

Will I be charged roaming data charges while connected to WiFi?
Most Apple and Android devices can use free WiFi networks to access data where WiFi networks are available.

Can I add Global Travel Pass if I have Comcast Business Mobile?
Yes, Global Travel Pass can be added to your plan for $10 per day per line if the eligibility criteria below is met:

• The mobile line is active in the billing system and being billed.
• The account is in good standing (i.e., not past due, not on a repayment plan).
• The mobile line must have made domestic calls prior to ordering Global Travel Pass (WiFi calling excluded).

Global Travel Pass is included for all Comcast Business Mobile customers with Unlimited Intro, Unlimited Premium, or Unlimited Premium Flex.

How can I add Global Travel Pass to a Comcast Business Mobile line?
If you are a Comcast Business Mobile customer, you can add Global Travel Pass via My Account:

1. Sign in to My Account.
2. Scroll down and click Comcast Business Mobile, then go to the Activity page.
3. Scroll to the International Services and click Global Travel Pass.
4. Go to See details and add next to Global Travel Pass $10/day.
5. Check the boxes next to Global Travel Pass for each device you want it on.
6. Select Next, then Add Pass.
7. We will send you an email once the change is complete.
8. Before getting started, make sure your device is enabled for data roaming.
   • You must do this through your device’s settings.

If you’re using Global Travel Pass and your high-speed data is almost gone or already used up, you’ll get a text message.

The message will tell you that your data may slow down and will give you the option to reply "Y" to add more data.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.