If you want to use Xfinity Mobile while you travel, make sure your data roaming settings are turned on.
When data roaming settings are turned off, your device won’t connect to any non-U.S. cellular networks and you won’t incur any data roaming charges. You may need to restart your device for the settings change to apply.
You can still use many apps offline or on WiFi. When connected to WiFi, your device uses that connection for internet access, and most apps will work normally. You only need cellular data when you're not on WiFi.
Some apps may use data in the background. To avoid international data charges, turn off data roaming before you travel to prevent the pay-as-you-go rate. For more details, see using Xfinity Mobile when traveling internationally.
Notes:
To use your phone for international calling and data, international roaming needs to be turned on for your line.
- Adding Global Travel Pass automatically enables international data roaming on your device.
- To enable without adding Global Travel Pass chat with an agent.
- Customers on the latest plan with Mobile Plus and Mobile Select plans and customers with Premium Unlimited plans have unlimited international data included in over 215 destinations. International data is available as soon as the customers line is eligible. See Xfinity Mobile international roaming and calling policy.
For more details, see can I use Xfinity Mobile when I travel internationally?
Apple devices
- Go to Settings > Cellular > Cellular Data Options > Data Roaming.
- Turn on/off to enable/disable roaming service for voice and data.
Customers with an iPhone device can use iMessage to send messages and use FaceTime with other iPhone users at no charge when connected to free WiFi networks.
Google devices
- Go to Settings > Network & Internet > SIMs Xfinity Mobile > Roaming.
- Turn on/off to enable/disable roaming service for data.
Samsung devices
- Go to Settings > Connections > Mobile Networks > Data Roaming.
- Turn on/off to enable/disable roaming services for data.
LG devices
- Go to Settings > Networks > More > Mobile Networks > Data Roaming.
- Turn on/off to enable/disable roaming services for data.
Motorola devices
- Go to Settings > Network & Internet > Mobile Network > Roaming.
- Turn on/off to enable/disable roaming service for data.
Visit device support for detailed instructions on how to manage the international settings for all other devices.
Additional information
Visit our Online Support Center to find common solutions.
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