If you are bringing your phone to Xfinity Mobile, you might be asked to unlock it from your previous service provider. If you need to know what that means and how to do it, you are at the right place.
What does unlocking mean?
Many phones are locked to the service provider they were first bought from. You can't bring your phone to a new service provider until it's unlocked. There are a few reasons a phone might be locked include:
- It's still financed with your service provider.
- In other words, you owe device payments each month.
- Service providers often only unlock a phone once it's fully paid off.
- It's a prepaid phone.
- These kinds of phones are sometimes treated differently. You may have to talk to your current service provider about it.
- Service provider policy.
- Automatically unlock the phone after a period of time.
- Only unlock the phone if you ask them to.
How do I unlock my phone?
First, if you still owe money on your phone, you may have to pay it off in full before it can be unlocked. Then, you can follow the process for your current service provider.
Verizon
Call Verizon at 1-888-294-6804 or dial *611. Ask them to unlock your phone.
AT&T
Use the steps here to unlock your AT&T phone.
T-Mobile
Call T-Mobile at 1-877-453-1304. Ask them to unlock your phone.
Sprint
Call Sprint at 1-888-211-4727. Ask them to unlock your phone.
Other service providers
Call your service provider customer service number. Ask them to unlock your phone.
Let us help
Get help from Xfinity Mobile
- In an Xfinity Retail Store.
- Over the phone at 1-888-936-4968.
More information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
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