Learn how to identify your camera or video doorbell and its supported features and compatibilities.
Cameras
You can check which Xfinity Camera you have by tapping the Camera view in the Xfinity app or Xfinity Home app.
Xfinity app:- Sign in to the Xfinity app.
- Select the Home tab.
- Scroll down to the desired camera and select the camera thumbnail.
- On the camera screen, select the gear icon on the upper right.
- Scroll down to select About this Device to display the camera model.
- Sign in to the Xfinity Home app.
- Scroll down to the desired camera and select the camera thumbnail.
- On the camera screen, select the three dots on the upper right.
- Select Technical Information to see the camera model.
If you don't have access to one of the above apps, you can also check by looking at the label on the back of the camera.
Xfinity's newest indoor camera — Xfinity xCam3
If your camera looks like the one above, it's Xfinity's newest indoor camera designed specifically for use with Xfinity xFi (the Xfinity app) or Xfinity Home. Use the Xfinity app to pair this camera.
| This camera supports: | This camera does not support: |
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Xfinity's newest indoor and outdoor camera — Xfinity xCam2
If your camera looks like the one above, it's Xfinity's newest indoor and outdoor camera designed specifically for use with Xfinity xFi (the Xfinity app) or Xfinity Home. Use the Xfinity app or Xfinity Home app to pair this camera.
| This camera supports: | This camera doesn't support: |
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Xfinity xCam1
If your camera looks like the one above, it works with Xfinity xFi (the Xfinity app) or Xfinity Home. You must use an Xfinity Home touchscreen to pair this camera.
| This camera supports: | If you don't have 24/7 Video Recording, this camera supports: |
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iCam2
If your camera looks like the one above, it works with Xfinity xFi (the Xfinity app) or Xfinity Home. You must use an Xfinity Home touchscreen to pair this camera.
| This camera supports: | If you don't have 24/7 Video Recording, this camera supports: |
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iCam1 and iCam1000
This camera works with Xfinity Home. This camera must be paired by a technician. Contact us to set up an appointment. This camera supports:
- Viewing live video.
- Taking pictures.
- Manually recording video clips.
Video doorbell
Xfinity Home customers in select areas are eligible to purchase the video doorbell and can contact us to set up an appointment for professional installation.
The Xfinity Video Doorbell supports:
- Viewing live video.
- 24/7 Video Recording.
- Motion and doorbell ring notifications.
- Two-way audio in the Xfinity app.
Don't see your camera?
Contact us for assistance.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
