Learn how to add a camera to your Xfinity Home Security system using the Xfinity app or Xfinity Home app.
If you don't have a camera yet, visit Xfinity Cameras to get started!
Things to know:
- Activate or pair one camera at a time.
- Use only the power adapter that comes with the camera.
- If you use your own modem, router, or another internet provider, set WiFi security to WPA2 + AES.
Before activating your Xfinity Camera
- Identify your camera. Each camera has different activation steps.
- Download the Xfinity app or the Xfinity Home app.
- Use the Xfinity app, if you have Xfinity Smart Home.
- Use either app if you have Xfinity Home.
- Turn on Bluetooth on your mobile device.
- Turn on Location Services so the app can find your camera.
- Choose a spot for your camera.
- The Xfinity Indoor Camera (xCam3) is for indoor use only.
- Plug the camera into the power outlet you plan to use.
- Make sure the outlet is indoors and not controlled by a wall switch.
- Check that WiFi works well where the camera will be placed.
- Run a speed test while connected to WiFi.
- You need at least 3 Mbps download and 2 Mbps upload speed.
- For better performance, move the camera closer to the gateway or use Xfinity WiFi Extenders.
- Run a speed test while connected to WiFi.
Getting started
- Sign in with your Xfinity ID.
- Xfinity app
- Go to Services.
- Select Activate more devices.
- Choose the camera.
- Xfinity Home app
- Select More.
- Pick Add a device.
- Select Xfinity Camera.
- Xfinity app
- Allow Bluetooth and Location Services on your mobile device (required).
- Select Get Started.
- Place the camera near an indoor power outlet. Select Next.
- If installing outside, plug the power adapter inside. See tips for outside installation.
- Connect the camera's Ethernet cable to the power adapter. Plug the power adapter into an indoor power outlet that is not controlled by a wall switch. Select Next.
- Make sure the adapter is visible and not blocked. Select I'm Ready. Let's Go!
- Wait for the camera to turn on.
- When the light blinks blue or white, select The Light is Blinking.
- If the light doesn’t blink, wait two minutes and try again.
- If still not blinking, select I Don't See the Light and follow the steps.
- Hold your phone near the power adapter while the system connects the camera. Select Next once connected.
- Name the camera location (for example, "Back Door") and select Next.
- If you have 24/7 Video Recording, select Turn On. Otherwise, select Leave Off.
- If you want sound for live and recorded video, select Turn On. Otherwise, select Leave Off.
- Microphones are only turned on if you turn them on. You can change your audio settings at any time from the camera's Settings screen. Read the privacy policy.
- Place the camera on a flat surface or mount it to a wall. Select Finish.
- Do not mount your indoor cameras outdoors.
- Select the camera.
- Xfinity app: Select the Home tab. Then, select the camera thumbnail.
- Xfinity Home app: Select the camera thumbnail.
- Check the live video and adjust the camera view.
You're all set! Your camera is now active and ready to use.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
