Manage your Hulu subscription on Xfinity

If you subscribe to Hulu and are billed by Xfinity, manage your plan through your TV Box or streaming TV Box. You can:

• Check your Hulu plan status.
• Cancel your subscription.
• Upgrade your subscription from Hulu (With Ads) to Hulu (No Ads).
• Downgrade from Hulu (No Ads) to Hulu (With Ads).
• Reactivate your Hulu subscription by resubscribing from your TV Box/streaming TV Box.

For answers to FAQs, see Hulu app FAQs. To troubleshoot, get help from Xfinity Assistant.

Check your subscription status

You can check your Hulu subscription status if it’s billed by Xfinity. Find out if you’re billed by Xfinity for your Hulu subscription.

1. With your remote, select Settings on your Xfinity X1 TV Box, Xumo Stream Box from Xfinity or Xfinity Flex streaming TV Box.
2. Go to Apps & Subscriptions. You can also say "Manage Hulu" into your Xfinity Voice Remote.
   
3. If your Hulu subscription is billed by Xfinity, you'll see your plan details, including:
   • The date your free trial ends (if applicable).
   • The monthly price of your plan.
     

Notes:

• To unsubscribe from Hulu, review the Cancel Your Hulu Subscription section below.
• If you have issues accessing this menu, please contact us.
• If your Hulu subscription isn’t billed by Xfinity, visit hulu.com/account to view your subscription details.

Upgrade or downgrade your subscription

If you subscribe to a Hulu plan through Xfinity, you can upgrade or downgrade that plan from the Apps & Subscriptions Management menu. 

1. With your remote, select Settings on your X1 TV Box or Flex streaming TV Box. If you have a Xumo Stream Box, scroll down to My Subscriptions on the home screen and skip step 2. 
2. Go to Apps & Subscriptions. You can also say "Manage Hulu" into your Xfinity Voice Remote.
   
3. Once logged in to Hulu, go to the Apps & Subscriptions Management menu.
4. You'll see the details of your current Hulu subscription. Press the down arrow to get to Change Plan. Then, press OK.
   
   
5. You'll see the available plan. Press OK.
   
   
6. Choose Change plan to confirm or Back to return to the options page.
   
   
7. You’ll receive confirmation that the new subscription is active.

Your new subscription details will display when you go back to the Apps & Subscriptions Management menu.

Notes:

• When upgrading your subscription to Hulu (No Ads), you will be charged a prorated amount on your Xfinity account immediately, while downgrading to Hulu (With Ads) will appear in your next Hulu billing cycle.
• If you have issues accessing this menu, please contact us.
• If your Hulu subscription isn’t billed by Xfinity, please visit hulu.com/account.

Cancel your subscription

If you subscribe to a Hulu plan through Xfinity, you can cancel that plan from the Apps & Subscriptions Management menu.

1. With your remote, go to Settings on your X1 TV Box, Xumo Stream Box or Flex streaming TV Box. If you have a Xumo Stream Box, scroll down to My Subscriptions on the home screen and skip step 2.
2. Go to Apps & Subscriptions. You can also say "Manage Hulu" into your Xfinity Voice Remote.
   
3. You'll see your current Hulu subscription details. Press the down arrow to get to Unsubscribe, then press OK.
   
4. Choose Unsubscribe to unsubscribe from Hulu or Back to return to the previous menu.
   
   
5. The next screen will confirm you’ve unsubscribed. You can continue watching Hulu until the end of your current Hulu billing cycle. You'll that your subscription has ended.

When you go back to the Apps & Subscriptions Management menu, you’ll see your current subscription plan and the cancelation date on the left-hand side.

Notes:

• If you have issues accessing this menu, please contact us.
• If your Hulu subscription isn’t billed by Xfinity, please visit hulu.com/account.

Change your pending cancellation

If you subscribed to your Hulu plan through Xfinity and chose to cancel your subscription, you can still Resubscribe if your Hulu subscription hasn’t yet canceled.

1. With your remote, select Settings on your X1 TV Box or Flex streaming TV Box.
   • If you have a Xumo Stream Box, scroll down to My Subscriptions on the home screen and skip step 2.
2. Go to Apps & Subscriptions. You can also say "Manage Hulu" into your Xfinity Voice Remote.
   
3. Go to Resubscribe and press OK. Resubscribe only displays as an option if your Hulu subscription hasn’t yet canceled.
   
4. Confirm your choice by choosing Resubscribe.
   
   
5. Confirmation of your resubscription will display.
   

When you go back to the Apps & Subscriptions Management menu, you’ll see your current subscription plan and the renew date on the left.

Notes:

• If you have issues accessing this menu, please contact us.
• If your Hulu subscription isn’t billed by Xfinity, please visit hulu.com/account.

FAQs

Where can I find Hulu on my Xfinity bill?
If your Hulu subscription is billed by Xfinity, you can find it on your Xfinity bill in the Other service providers section under Regular monthly charges.

I want to subscribe to Hulu + Live TV for the first time. Can I do that through Xfinity?
No. The option to sign up for Hulu through the Hulu app on Xfinity was discontinued on July 1, 2026, and isn’t available anymore.

If I canceled my Hulu subscription, how long do I have to resubscribe?
If you subscribed to your Hulu plan through Xfinity and chose to cancel your subscription, you can still Resubscribe if your Hulu subscription hasn’t yet canceled. 

What will happen to my Hulu account if I cancel my Xfinity service or change my Xfinity package?

• If you downgrade or change your Xfinity service by removing X1, Xumo Stream Box, or Xfinity Flex, you won't be able to access Hulu through your TV Box or streaming TV Box.
  • You’ll only be able to watch Hulu through your computer, mobile device, or another internet-connected device.
• If you disconnect Xfinity Internet, you’ll need internet access through another provider to access Hulu through an internet-connected device.
• If you remain subscribed to at least one Xfinity service and continue to receive a billing statement from us, you’ll continue to be billed for Hulu on your Xfinity bill.
• If you disconnect all your Xfinity services and don’t update your payment method with Hulu, you’ll eventually lose access to Hulu.
  • You should change your payment method with Hulu to keep Hulu. You can do at any time at hulu.com.
• Notes:
  • Xfinity customers with a Hulu subscription billed by Xfinity who no longer have access to an X1 TV Box, Xumo Stream Box, or Flex streaming TV Box can contact us to cancel their Hulu subscription billed by Xfinity.
    • Xfinity can’t upgrade or downgrade your Hulu subscription.
    • If you want to do so, cancel your Hulu subscription and once your subscription is over, sign up for the other Hulu subscription tier from hulu.com.

I signed up for Hulu through Xfinity, but I forget my username or password. How do I find my username or reset my password?
Go to I can't log in to Hulu on Hulu's Help Center. It provides steps to reset your password and recover your email address.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.