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Manage Your Keypad Codes from the Xfinity Home App

Learn how to change your Master Keypad Code and add, change and delete Secondary Keypad Codes using the Xfinity Home app.

What You'll Need

  • Xfinity Home
  • Access to the Xfinity Home app
  • Your Master Keypad Code


Can't Remember Your Master Keypad Code? Learn how to reset your Master Keypad Code.

Difficulty
Easy

Accessing Keypad Codes

  1. Sign in to the Xfinity Home app.
  2. On the Overview screen, tap the More icon, then tap Settings.
    The
  3. Tap Security Codes.
    Security Codes screen with Keypad Code options

Changing a Master Keypad Code

  1. Follow the instructions to access Keypad codes.
  2. Tap the pencil icon in the Master Keypad Code section.
    Security Codes screen. Pencil icon is in bottom right corner.
  3. Enter your current four-digit Master Keypad Code, and then tap Continue.
    Enter Keypad Code pop-up screen. Continue option is at right.
  4. Enter a new four-digit Master Keypad Code, and then tap Save.
    New Master Keypad Code screen. Save is in top right corner.
  5. Re-enter your original Master Keypad Code, and then tap Continue.
    Re-Enter Keypad Code pop-up screen. Continue option is at right.

Adding a Secondary Keypad Code

Secondary Keypad codes added using the Xfinity Home app are automatically given Standard access. Access level can be set using the touchscreen.

  1. Follow the instructions to access Keypad codes.
  2. Tap the plus (+) icon for Add a Keypad Code.
    Secondary Keypad Codes box
  3. Enter the Name and four-digit code.
  4. Tap Select Days under Valid Days.
    Box to enter name and four digit Keypad Code
  5. Tap the checkbox to select the days that the Keypad code is valid for.
  6. Tap the Back arrow, then tap Save.
    Screen to choose Valid Days for Keypad code
  7. Enter your four-digit Master Keypad Code. Then, tap Continue.
    Dialog Box to enter Keypad Code to finalize changes

Changing a Secondary Keypad Code

  1. Follow the instructions to access Keypad Codes.
  2. Tap the pencil icon next to the name of the code that you want to change.
    Secondary Keypad Codes screen with pencil icons besides users to edit individual codes.
  3. Enter your four-digit Master Keypad Code, and then tap Continue.
    Dialog box to Enter Keypad Code
  4. Make your desired changes, and then tap Save.
    Edit screen for an individual Keypad Code
  5. Enter your four-digit Master Keypad Code, and then tap Continue.
    Enter Keypad Code dialog box to finalize changes

Deleting a Secondary Keypad Code

  1. Follow the instructions to access Keypad Codes.
  2. Tap the pencil icon next to the name of the code that you want to delete.
    Secondary Keypad Codes screen with pencil icons to edit individual keypad codes.
  3. Enter your four-digit Master Keypad Code, and then tap Continue.
    Enter Keypad Code dialog box
  4. Tap Delete.
    Screen to edit individual Keypad Code and button to Delete code at bottom left.
  5. Enter your four-digit Master Keypad Code, and then tap Continue.
    Dialog Box to Enter Keypad Code and finalize changes.
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