Manage your keypad codes from the Xfinity Home app

Learn how to change your master keypad code. You can also add, change, or delete secondary keypad codes using the Xfinity Home app.

What you'll need

• Xfinity Home
• Access to the Xfinity Home app
• Your master keypad code

If you can’t remember your master keypad code, see how to reset it.

Accessing keypad codes

1. Sign in to the Xfinity Home app.
2. On the Overview screen, tap the More icon, then tap Settings.
   
3. Select More > Settings.
4. Tap Security Codes.
   

Changing a master keypad code

1. Follow the instructions to access keypad codes.
2. Tap the pencil icon in the Master Keypad Code section.
   
3. Enter your current four-digit Master Keypad Code, and then tap Continue.
   
4. Enter a new four-digit Master Keypad Code, and then tap Save.
   
5. Re-enter your original Master Keypad Code, and then tap Continue.
   

Adding a secondary keypad code

Secondary keypad codes added using the Xfinity Home app are automatically given standard access. Access level can be set using the touchscreen.

1. Follow the instructions to access keypad codes.
2. Tap the plus (+) icon for Add a Keypad Code.
   
3. Enter the Name and four-digit code.
4. Tap Select Days under Valid Days.
   
5. Tap the checkbox to select the days that the keypad code is valid for.
6. Tap the Back arrow, then tap Save.
   
7. Enter your four-digit Master Keypad Code. Then, tap Continue.
   

Changing a secondary keypad code

1. Follow the instructions to access keypad codes.
2. Tap the pencil icon next to the name of the code that you want to change.
   
3. Enter your four-digit Master Keypad Code, and then tap Continue.
   
4. Make your desired changes, and then tap Save.
   
5. Enter your four-digit Master Keypad Code, and then tap Continue.
   

Deleting a secondary keypad code

1. Follow the instructions to access Keypad Codes.
2. Tap the pencil icon next to the name of the code that you want to delete.
   
3. Enter your four-digit Master Keypad Code, and then tap Continue.
   
4. Tap Delete.
   
5. Enter your four-digit Master Keypad Code, and then tap Continue.