How To Stop Unsolicited Robocalls to Your Home

Learn how to use Nomorobo with your Xfinity Voice Service.

Sign Up for Nomorobo

1. Go to nomorobo.com/signup.
2. Select Internet Landline from the list of options.
   
   
   
3. On the next page, select Let me choose my carrier from a list.
   
   
   
4. Choose Comcast Xfinity as your landline carrier.
   
   
   
5. Enter your email address and click Start Blocking Robocalls NOW!
   
   
   
6. You’ll get an email with a link to activate Nomorobo.
7. Click the Click Here to Setup Nomorobo button and continue as directed.
   
   
   

Set Up Nomorobo

1. Once you click the link from your email, you'll be re-directed to the Nomorobo website.
2. Select Click here to get started.
   
   
   
3. Provide some basic information about your landline phone, then click Next.
   
   
   
4. Open the Xfinity Voice website.
5. Follow the instructions as outlined on the Nomorobo website.
   
   
   
6. After you have completed those steps, go back to the Nomorobo website.
7. Select I'm ready. Call me now to perform a test call.
   
   
   
8. You'll get a call to verify that the service is set up correctly.
   • Wait until the third ring to pick up the phone.
     
     

Nomorobo will now screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.

Disable Nomorobo

To disable Nomorobo, simply return to the Advanced Call Forwarding menu in Xfinity Voice Settings and click the trash icon next to the Nomorobo phone number.

FAQs

I've enabled and verified Nomorobo on my phone. What do I do now?
Continue to use your phone like normal. All you'll need to do is to wait for the second ring to answer the phone for incoming calls, as Nomorobo needs the first ring to detect robocallers. If you only hear one ring and then it stops, you know a robocaller was just blocked. If the phone continues ringing, you can answer it.

Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
No. The only numbers that are blocked are reported, illegal robocallers.

A robocaller still called me. What happened?
Occasionally, a robocaller or telemarketer will slip through, as Nomorobo must constantly adapts to their changes in tactics. If you do get a robocall, please report it here.

Does Nomorobo work with Unlimited Saver and Local With More customers?
No. At this time, Nomorobo isn’t compatible with Xfinity Voice Unlimited Saver or Local With More call plans.

What about political and charity calls?
Nomorobo does block political robocalls. You can enable or disable this feature by clicking Edit next to your number when signed into your account on the Nomorobo website. Nomorobo doesn’t block charity calls.

Who can I contact with more questions?
If you have any other questions, comments or suggestions, send an email to support@nomorobo.com.

Additional Information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.

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