Set up parental controls for your home network

If you have kids, you can set Parental Controls to help manage what sites and information they have access to on the internet.

• Depending on the type of Xfinity WiFi Gateway you rent from Comcast, you can access Parental Control settings in the Xfinity app or the Gateway Admin Tool.

Xfinity app 

The Xfinity app helps reduce the risk of children accessing age-inappropriate content from their devices using the Parental Controls feature. Additionally, you can pause WiFi access over your home network instantly or during scheduled times with the Pause and Downtime features and set Active Time Limits for profiles on your network.

• To access Parental Controls, Pause and Active Time Limits, open the Xfinity app and sign in with your Xfinity ID and password. See Home Network Customization and Control with xFi for instructions.
• If you've previously set up a device block or a scheduled block for a device from the Xfinity WiFi Gateway Admin Tool (http://10.0.0.1):
  • For a device block, you'll see the device listed with a Pause icon indicating WiFi access over your home network is already paused. For a scheduled block for a device, you'll be notified that your prior settings will be cleared.

Xfinity WiFi Gateway Admin Tool

Your Xfinity WiFi Gateway allows you to block keywords in web addresses and specific sites. You can also control which computers or devices these restrictions apply to.

To set Parental Controls, visit the Xfinity WiFi Gateway Admin Tool website at http://10.0.0.1. For further instructions, see below.

Set up website blocking

To set up website blocking from the Xfinity WiFi Gateway's Admin Tool website, you may have to enable Admin Tool access. Visit Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app.

1. Go to http://10.0.0.1 from your home network.
2. The default settings to open the Admin Tool are:
             Username: admin
             Password: Check the sticker on the bottom of your Xfinity Gateway for the password.
   If you changed your Admin Tool password before, use your new login info. If you don't remember your Admin Tool password, you can contact Xfinity or factory reset your wireless gateway.
3. Go to Parental Control > Managed Services. The Managed Services menu allows you to prevent access to applications and services.
4. Select Enable, then:
   • Blocked Sites: Click Add and enter the URLs of the websites to be blocked, and set up a time schedule.
   • Blocked Keywords: Click Add and enter keyword(s) that appear on websites you want blocked, and set up a time schedule.
   • Trusted Computers: Specify the devices you would like to retain internet access on your network by marking Yes next to the device name. If a device is selected as a Trusted Computer, it bypasses the configured Parental Control settings.
     

Managed services

To manage services from the Wireless Gateway's Admin Tool website:

1. Go to http://10.0.0.1 from your home network.
2. You may have to enable Admin Tool access. Visit Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app. The default settings to open the Admin Tool are:
             Username: admin
             Password: Check the sticker on the bottom of your Xfinity Gateway for the password.
   If you changed your Admin Tool password before, use your new login info. If you don't remember your Admin Tool password, you can contact Xfinity or factory reset your wireless gateway.
3. Go to Parental Control > Managed Services. The Managed Services menu allows you to prevent access to applications and services.
4. Select Enable, then:
   • Blocked Services: Click Add and define services and ports to be blocked using Parental Controls.
   • Trusted Computers: Specify the devices you would like to retain internet access on your network by marking Yes next to the device name. If a device is selected as a Trusted Computer, it will bypass the configured Parental Control settings.
     

Managed devices

To manage devices from the Wireless Gateway's Admin Tool website:

1. Go to http://10.0.0.1. You may have to enable Admin Tool access. Visit Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app.
2. The default settings to open the Admin Tool are:
             Username: admin
             Password: Check the sticker on the bottom of your Xfinity Gateway for the password.
   If you changed your Admin Tool password before, use your new login info. If you don't remember your Admin Tool password, you can contact Xfinity or factory reset your wireless gateway.
3. Go to Parental Control > Managed Devices. The Managed Devices menu displays information about devices that can be managed by rules.
4. Select Enable, then:
   • Add Allowed Devices: Choose which devices, if any, are exempt from Parental Control rules.
   • Rules: Created reports display attempted violations of Parental Control rules.

Set up internet access time limits from your router

Note: If you have an Xfinity WiFi Gateway, see how to set Active Time Limits.

1. Log on to your router's administration site.
2. Click the Select A Computer/Device
3. Check the Add button for the computer you want to limit. If you don't see the computer you'd like to add, make sure the computer is turned on and click the Refresh button.
4. In the Day(s) to Block section, check the box next to the day or days you want to limit. In the Time of Day to Block section, choose a Start time (e.g., 2:00 PM) and an End time (e.g., 6:00 PM). This time range will apply to each day you selected for the specific computer.
5. Click Apply.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.