The Speed to Gateway Test measures the speed of the internet connection to the Xfinity xFi Gateway in your home.
The Speed to Gateway Test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and PX5001 models). To see if the Speed to Gateway Test is available to you:
Why should I test Speed to Home?
Testing the speed to your gateway (along with a Device Connection Test) can help you determine the source of an internet speed problem. For example, if you can confirm that your gateway is getting at least 90% of your plan speed, then your connection issue is likely not related to your service or your gateway performance.
What do my Speed to Gateway results mean?
If your Speed to Gateway Test results are higher than 90% of the speeds included with your Xfinity Internet plan, your network connection is working properly. If your speed test results are lower than 90% of the speeds included with your Xfinity Internet plan, you have two options:
No. To access the Speed to Gateway Test in the Xfinity app or xFi site, your gateway must be online.
Why am I prompted to restart my gateway if my Speed to Gateway results are lower than my plan’s speed tier?
Occasionally, software issues in the gateway can cause performance issues, especially if the gateway hasn’t been restarted in a long time. A restart often fixes these issues.
Why did the Speed to Gateway results change when I reran the test?
Speed across the network can occasionally drop due to high load on the network, especially during peak hours. It’s like a traffic jam on the highway: The speed limit hasn’t changed, but your speed has. We're constantly monitoring network performance to ensure our customers are getting the speeds they pay for and to identify where network capacity increases are needed before congestion becomes a problem.
How do I get the fastest speed test results?
The Speed to Gateway Test will always provide the fastest speed test results since it measures the speed being delivered to your gateway. Check out these tips on how to maximize the speed to a device.
Does the location of my xFi Gateway affect Speed to Gateway test?
No. The Speed to Gateway Test should not be impacted by your gateway’s location. However, speed tests through the Xfinity Speed Test might be impacted since gateway placement does impact the quality of your WiFi. Learn more on how to position your gateway like a professional.
FAQs
Who can use the Speed to Gateway Test?The Speed to Gateway Test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and PX5001 models). To see if the Speed to Gateway Test is available to you:
- Go to the Xfinity app.
- Select WiFi, View WiFi equipment.
- Select Internet Health.
- If you see a Speed to Gateway or Full Network Test tile, then you can run the Speed to Gateway Test.
- You may also see an option to run a Speed to Gateway Test directly from the Overview in the Xfinity app.
Why should I test Speed to Home?
Testing the speed to your gateway (along with a Device Connection Test) can help you determine the source of an internet speed problem. For example, if you can confirm that your gateway is getting at least 90% of your plan speed, then your connection issue is likely not related to your service or your gateway performance.
What do my Speed to Gateway results mean?
If your Speed to Gateway Test results are higher than 90% of the speeds included with your Xfinity Internet plan, your network connection is working properly. If your speed test results are lower than 90% of the speeds included with your Xfinity Internet plan, you have two options:
- Gateway Upgrade: If the test determines that your gateway is not able to match your Xfinity Internet plan, we’ll provide a new one at no additional cost.
- Gateway Restart: If the test determines your gateway is compatible with your Xfinity Internet plan, you’ll be prompted to restart the gateway to help resolve any issues, after which the test will run again automatically.
- If your speeds are still low after the second test, we’ll need to schedule a technician visit to your home.
- If your speeds are still low after the second test, we’ll need to schedule a technician visit to your home.
No. To access the Speed to Gateway Test in the Xfinity app or xFi site, your gateway must be online.
Why am I prompted to restart my gateway if my Speed to Gateway results are lower than my plan’s speed tier?
Occasionally, software issues in the gateway can cause performance issues, especially if the gateway hasn’t been restarted in a long time. A restart often fixes these issues.
Why did the Speed to Gateway results change when I reran the test?
Speed across the network can occasionally drop due to high load on the network, especially during peak hours. It’s like a traffic jam on the highway: The speed limit hasn’t changed, but your speed has. We're constantly monitoring network performance to ensure our customers are getting the speeds they pay for and to identify where network capacity increases are needed before congestion becomes a problem.
How do I get the fastest speed test results?
The Speed to Gateway Test will always provide the fastest speed test results since it measures the speed being delivered to your gateway. Check out these tips on how to maximize the speed to a device.
Does the location of my xFi Gateway affect Speed to Gateway test?
No. The Speed to Gateway Test should not be impacted by your gateway’s location. However, speed tests through the Xfinity Speed Test might be impacted since gateway placement does impact the quality of your WiFi. Learn more on how to position your gateway like a professional.
