Manage multiple accounts with your Xfinity ID

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage more than one account through xfinity.com.

Linking lets you use one Xfinity ID to manage more than one house. 

Link an account

If you don’t need steps on linking accounts, then sign in with your Xfinity ID to get started.

1. Sign in to xfinity.com.
2. Click the Account icon. Then select Account and Identity. 
3. Click Xfinity ID and Security.
4. Scroll to the Your Accounts section. Click Manage and link accounts.
5. Verify your identity to continue. You can do this with a notification sent to the Xfinity app, or a code sent through text or email.
   
6. Approve the notification in the app or enter the code to confirm it’s you.
7. Under the Your Linked Accounts section, click Link Account.
8. Enter the mobile phone number for your Xfinity account.
   
9. Find the address of the account you want to link to from the list.
   
10. Once finished, you should get a message that the accounts are now linked.

Unlink accounts

You can view the accounts your Xfinity ID is linked to after you sign in to xfinity.com. You can’t unlink the account you’re currently viewing.

If you don’t need steps on unlinking an account, sign in with your Xfinity ID to get started.

1. Click the Account icon. Then select Account and Identity.
   • If the account you want to unlink has automatic payments, you need to turn off automatic payments before unlinking the account.
2. Click Xfinity ID and Security.
3. Scroll to Your Accounts to see the accounts your ID is linked to. Click Manage and link accounts.
4. Verify your identity to continue. You can do this with a notification sent to the Xfinity app, or a code sent through text or email. 
   
5. To unlink an account, click Unlink next to the account. If the account you want to unlink is the default account, first click the Make default button for one of your other accounts.
   • After unlinking, you will no longer have access to that account. To get access again, the Primary user for the account will need to add you as a user.
     
6. Select Unlink Account to confirm you want to unlink the account.
   

A Primary user can unlink other users from their account by selecting the option to Remove user found in the Account and Identity section on xfinity.com. See Remove an Xfinity ID for steps.

Switch between linked accounts

If you have multiple Xfinity accounts that are linked, there are a couple of ways to switch between them.

On xfinity.com

1. Sign in to xfinity.com.
2. Click the Account icon.
3. Select Switch account.
4. On the next page, pick the account you want to access. Then click Continue.
   

In the Xfinity app

When logging into the Xfinity app, if you have two or more active accounts linked to your Xfinity ID, you’ll be asked to choose between the accounts.

1. Select the account you want to access. Tap Continue to switch to that account.
   
2. If you want to switch to another account later (or are already logged in to the Xfinity app), select the Account tab on the bottom bar. Then scroll to the bottom to select the Switch Accounts button.
   
3. Pick the account you want to access. Select Continue to switch to that account.
   

In Xfinity Stream

Your primary account always shows. To change the account that shows, you need to change your primary account. You can do this online under Your linked accounts. From here you can view all your accounts and choose the primary account you want to set for your Xfinity apps by selecting Make default.

For the Xfinity Stream portal, you will also be asked to pick your account when signing in. Select the account you want to access and click Continue to view that account. If you want to switch accounts later, you can sign out and then sign back in to pick another account.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.