Top tips for using the Xfinity TV Remote app

Follow these guidelines to get the most out of your Xfinity TV Remote app.

Get started

If the TV Box you are trying to use doesn't appear in the list on your device:

1. Make sure the TV Box is compatible with the app.
2. Make sure the TV Box is turned on, and you have an active Internet connection. You'll need to be signed in to your Comcast account to sync up your TV Box with the device.
   • Note: If your TV Box isn't on the list of compatible devices, it won't appear as an option in your Xfinity TV Remote app.
     • However, you can still use the app to search for regular television programming and Xfinity On Demand content.
3. Make sure you have signed into the application with your Comcast.net email address or Xfinity ID and password to sync up your TV Box with the device.

Change channels

1. Choose the TV Box you want to watch from on your mobile device by clicking the icon in upper left corner or selecting a default within Settings.
2. Search the TV Listings to select the channel or program you want to watch. (Select Watch on TV or Watch Channel.)
3. Select Watch XOD to view an Xfinity On Demand program.
   
   • Note: You will need to use your Xfinity X1 remote to confirm the purchase of an Xfinity On Demand movie or TV show.
4. If the program is protected by your Parental Control settings, you will need to use your Comcast remote to enter the four-digit PIN you have established.
5. If you're currently recording a program or watching Xfinity On Demand on your TV Box, you may need to exit to live programming before you can change the channel with your device.

Schedule a recording

Xfinity X1 and non-X1 customers with Comcast DVR service can schedule and manage recordings using the Xfinity TV Remote app.

1. From the TV Listings, select the program you want to record.
2. Select the Record button, and you will be prompted to record the program or record the series.
   
   

Note: You can't record Xfinity On Demand programs.

Using voice remote functionality

X1 customers can control their TV boxes using voice commands like, "Record Saturday Night Live," "The Secret Life of Pets" and "Channel 810."

• Voice remote functionality requires iOS 10 or later on Apple devices and Android version 4.2 or later on Android devices.
• RNG150 TV boxes are excluded.