The optimum operating temperature for the Xfinity Video Doorbell is -4 F to 104 F. Extreme temperatures can impact or cause interruptions to your video doorbell features.
When the Xfinity Video Doorbell’s internal temperature reaches 158 F, some functions may be disabled such as:
If the device’s temperature reaches 172 F, it may also go offline. Where possible, the Xfinity app will let you know when a feature may be impacted by this issue.
When the Xfinity Video Doorbell’s internal temperature reaches 158 F, some functions may be disabled such as:
- Live video.
- 24/7 Video Recording.
- Two-way audio.
- Night vision.
- The LED light indicator.
If the device’s temperature reaches 172 F, it may also go offline. Where possible, the Xfinity app will let you know when a feature may be impacted by this issue.
Troubleshoot overheating
The primary way to avoid this issue is to install the Xfinity Video Doorbell in:- An ideal location to keep it within the optimum operating temperature (-4 F to 104 F).
- Beneath an overhang or in an area that gets shade for at least a few hours a day.
- Direct sunlight may cause your device’s internal temperature to increase beyond the ambient temperature.
- A well-ventilated space that allows air to flow around it.
- Don't enclose your device with a case or a cover.
- Don't enclose your device with a case or a cover.
Note: If your device is overheating and you're experiencing impacts to your features, troubleshooting steps for other root causes won't resolve the issue.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
