Learn how to turn on two-way audio on your video doorbell so you can talk and listen on live video.
Understand two-way audio
For customers that have Xfinity Video Doorbells, two-way audio is available with the latest version of the Xfinity app.
This feature lets you hear what's happening around your video doorbell when viewing live video and allows you to talk through the doorbell speakers.
Your privacy matters — Video doorbell microphones are turned off until you turn on Camera Sound. We will always ask for microphone access on your Xfinity app. You can control this access in your phone's settings.
Turn on video sound
- Log in to the Xfinity app and select the Security tab.
- Select the desired video doorbell thumbnail.
- Select the gear icon on the upper-right of the video doorbell screen.
- Select Camera Sound.
- Select the On/Off switch to turn on sound.
- Return to the video doorbell screen and select Talk.
- Allow the Xfinity app access to your phone’s microphone when prompted.
Access to your phone’s microphone can be revoked from your phone app settings.
Multiple video doorbells? Repeat these steps to turn two-way audio on for each video doorbell.
Use two-way audio
- Log in to the Xfinity app and select the Security tab.
- Select the desired video doorbell thumbnail.
- Select the Talk button to speak through the video doorbell speaker.
- Select Done to end the conversation.
