Try this first
If you're experiencing trouble with your phone service (such as you don't have a dial tone or you can't break it), please check to make sure all phones are on the hook and that cordless phone batteries are charged.
Still having issues?
Follow the suggestions below to try and restore service:
- Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
- Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.
- If you have two phone numbers with Xfinity Voice service, and only one is working, contact us.
- Check the lights on your digital voice modem.
- Depending on the light sequence displaying, you may need to reset your modem.
Contact us
Please contact us if none of the above actions restore your dial tone.
For more information on this topic, visit our help and support forums.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
