What's included in an Xfinity TV Getting Started kit

Comcast offers a variety of options to self-install your services. Each Getting Started kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the Xfinity TV Getting Started kit.

Do you have an Xfinity X1 Getting Started kit? If so, please see what's included.

What's included in an Xfinity TV Getting Started kit — Equipment

• Xfinity TV Box
• Universal remote
• Power cord
• HDMI cable (HD Getting Started kits only) or two coaxial cables (SD Getting Started kits only)
  

What's included in an Xfinity TV Getting Started kit — Documentation

• Welcome letter: A letter addressed to you that includes your account number and phone number for reference.
• Getting Started guide: The document that provides step-by-step instructions for connecting your device(s) and activation of service.
• Xfinity return equipment card: A card that references how to return equipment to Comcast.
• QR code: Scan with your mobile device to view a video with installation instructions.
• Comcast terms and conditions
• May include additional marketing materials
  

Return Comcast Getting Started kit equipment

You have three options for returning equipment to Comcast:

• Prepaid UPS shipping label:
  • Go to xfinity.com/returns and follow the instructions for returning your device(s).
    • Choose UPS Prepaid Shipping.
      • A prepaid shipping label will be prepared for you.
    • Click Print Shipping Label to print the label for your package.
    • Place the equipment being returned in a box using the bubble wrap or packaging provided to protect your device.
    • Secure the prepaid UPS label on the box and drop off the package anywhere UPS shipments are accepted.
    • Your equipment will be removed from your account within two weeks of receipt.
• Xfinity Retail Store:
  • With over 500 locations nationwide, there is sure to be an Xfinity Retail Store close by.
    • Once your equipment is returned, you will receive a receipt and the equipment will be removed from your account.
  • To locate an Xfinity Retail Store near you, visit xfinity.com/servicecenter.
• The UPS Store:
  • Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns.
    • Simply bring your equipment with you to your nearest The UPS Store location and an associate will pack up and ship your equipment back to us.
    • Your equipment will be removed from your account within two weeks.
  • To locate a The UPS Store location near you, visit theupsstore.com.
    
    

For other convenient options for returning your equipment, see how to return Comcast equipment.