To make sure your iPhone or iPod Touch is connected to your private home WiFi network at home or to Xfinity WiFi when you’re traveling, just follow the steps below.
Configure Your Device to Use Your Private Home WiFi Network at Home and Xfinity WiFi on the Go
If you have downloaded the Xfinity WiFi app and installed the Xfinity WiFi profile by signing in, your iPhone/iPod will automatically connect to your private home WiFi network at home and Xfinity WiFi when visiting a friend or traveling.
- Note: When you download the Xfinity WiFi app and install Xfinity WiFi profile for the first time, you may be asked to grant permission to use your location, send you notifications and share usage information.
If you have manually connected to Xfinity WiFi and your private home WiFi network before, your device may connect automatically depending on the iPhone/iPod version of your device.
If your iPhone is on iOS 6 or above (or if it’s an iPhone 5), it will automatically connect to your private WiFi at home and Xfinity WiFi when you’re visiting a friend or traveling.
If your device is an iPhone 4S (or older) or an iPod, it will connect to the most recently connected network, if that network is available.
If your device doesn’t connect to your private home WiFi network by default, follow these steps:
- Tap Settings.
- Tap WiFi to see the list of available networks (SSIDs).
- To connect to your private home WiFi network, tap the network name of your home WiFi network in the menu (usually this will be the network with the strongest signal).
- Wait a few seconds while your device connects.
- If you have never connected to your private home WiFi network on this Xfinity Wireless Gateway before, you’ll need to enter the Network Key printed on the label on the bottom of the Wireless Gateway and tap Join.
- If you have changed the network key (also known as password) from the original setting, enter that key instead. Find out more about connecting to your Wireless Gateway.
- Wait a few seconds while your device connects, and you're done!
Note: These steps may need to be repeated if you want your iPhone/iPod to connect to your private WiFi when you’re at home.
Connect to Xfinity WiFi
To get the best Xfinity WiFi experience, download the Xfinity WiFi app.
If you don’t want to download the app and are connecting to Xfinity WiFi for the first time, follow the steps below.
- Make sure WiFi is turned on. To turn WiFi on, tap Settings.
- Tap Wi-Fi.
- Make sure Wi-Fi is set to On. If Wi-Fi is set to Off, tap the Off button to turn it on.
- Once WiFi is turned on, wait a moment as your device finds the WiFi networks in range.
- Find xfinitywifi from the list of available networks and tap it.
- Wait a few seconds while your iPhone or iPod gets an IP address from the xfinitywifi network. Once connected, a check mark will appear in the WiFi menu next to the xfinitywifi SSID.
Once you've joined the Xfinity WiFi network manually, your device will automatically connect whenever the network is in range of an Xfinity WiFi hotspot.
Sign In to Xfinity WiFi
Once you've connected to xfinitywifi network, simply launch your Web browser and you’ll be taken to the Xfinity WiFi login page.
- Select Sign In.
- You may be asked “'Hotspots' Wants to Use 'xfinity.com' to Sign In This allows the app and website to share information about you.” Select Cancel or Continue.
- Enter your Xfinity ID and password and select Sign In.
- You can recover your Xfinity ID and password. If you’re an Xfinity Internet customer but don’t have a Xfinity ID, you can create one.
- You may be asked “'Hotspots' Wants to Add a Wi-Fi Hotspot Network?” Select Allow.
After you successfully enter your Xfinity ID and password and have added the Wi-Fi Hotspot Network, you’ll be directed to the Xfinity WiFi home page. From there, you can begin to browse the Internet.
Technical Support
Due to the numerous WiFi devices and configurations available, Comcast is only able to confirm that Xfinity WiFi is functioning correctly. Comcast does not offer technical support for connecting devices to the Internet. Please refer to the user manual for your device should you require additional assistance.
Additional Information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
