A Digital Video Recorder (DVR) is a simple way to watch your favorite shows. It lets you record any TV program and watch when it's convenient for you. DVR also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays.
General X1 DVR information
Record up to six shows at once: With DVR service on X1, you can record up to six* shows at once.
- Set recordings, play back shows and delete or manage recordings from all your X1 devices.
- Schedule a program, series, personality or sports team to record.
- Specify recording options to end a recording late, record only new episodes or choose channel preferences (like HD).
- Access all of your recordings or prioritize your series by selecting Saved on the Xfinity menu.
You can't record more than six shows simultaneously, even if you have more than one X1 DVR.
Note: The Pace XG1 v1 can only record up to five shows at once. If you have a Pace XG1 v1 and would like to have a device that records up to six shows at once, please contact us.
Watch in any room: Watch your recordings on any TV in the house. You can even start watching in one room and finish in another with multi-room DVR functionality.
Store hundreds of shows: Enjoy plenty of storage space, enough for hundreds of shows, so you don't have to delete your favorite shows to make room for new ones.
Fast-forward and rewind: The X1 DVR offers fast-forward and rewind in four different speeds. You can also press the Page Up and Page Down keys to skip ahead or back in five-minute intervals, which is helpful when you're trying to find the end of a show.
Fast-forward commercial breaks: Smart Resume lets you easily resume watching your select eligible recordings when you start to fast-forward through commercial breaks.
DVR sports highlights: Jump between NFL game moments when you have DVR Sports Highlights enabled.
Scheduled recordings
Schedule recordings: There are many options to schedule DVR recordings. You can use the TV Box and remote control to directly set your DVR recordings. Learn more about recording a program on X1.
Episode/series recordings: The default option is to record only the episode of the program that you have selected. If the program is part of a series, you also have the option to record the series. Learn more about recording a series on X1.
Recording start times: The DVR is synced with the TV listings. If a network starts a program a minute earlier than the on-screen program guide's scheduled time, the DVR will miss that first minute unless you program the DVR to start a minute early. Start times may be adjusted on the Record Options screen. Learn more about changing the start or stop time of a recording on your X1 DVR.
Auto-extend: In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities.
View recordings: To view your scheduled recordings, go to the Scheduled section in your Saved menu. This section will show you what's scheduled to record by day. Select the day you want to review and press OK to see programs and series that will record.
Scheduling conflicts: If you set up more than your maximum recordings that air at the same time, you may be presented with a conflict notification. You can choose to record your new program and cancel the lowest priority program or just cancel the new recording request. The recording should also display an icon in the guide or program information to indicate it will not record. You can always see what will record in your Scheduled Recording list under the Saved menu. Learn more about prioritizing recording on your X1 DVR.
Power outage information: In the event of a power outage, only the recordings scheduled to record while the power was out will be affected. You may see one or more segments recorded, as your DVR will attempt to record before and after the power outage. All recordings saved prior to the power loss are preserved, as well as future scheduled recordings.
Stored recordings
Storage capacity: Currently, your X1 DVR can record approximately 150 total hours of HD programming on the hard drive and 150 hours of Cloud DVR storage per X1 DVR. You can purchase additional Cloud DVR storage hours by visiting www.xfinity.com.
You can purchase additional Cloud DVR storage hours with or without DVR equipment in the home by contacting us. In some areas, you can upgrade your DVR service from your X1 TV Box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan (located below the list of recorded programs).
- Select Get Started to review recording options.
- New monthly pricing will appear, along with the Terms and Conditions. Select Submit Order to complete your purchase.
- A confirmation Thank You! page will appear. Your new DVR storage should be available immediately after the upgrade is complete.
Note: DVR storage hours and menu screens such as current storage percentage (Guide > Saved > Recordings) may not update immediately but will shortly after you upgrade. Cloud recordings will initially differ from what's on your local hard drive. Any new recordings will be reflected similarly on both the cloud and TV Box.
We expect the ability to upgrade from your X1 TV Box to be available in all areas soon.
Manage your recordings: You can manage your stored and scheduled recordings by choosing Record Options to Modify or Cancel your recordings.
Keep your recordings: You can keep your recordings for up to one year, but you may need to erase some recorded programs from time to time in order to make room for new ones. Choose Record Options, Modify Recording (if it's a series, you’ll also have the option to modify just the episode or the series), then save For 1 Year.
- If your DVR storage is full of recordings saved for one year and you attempt to schedule a new recording, you'll be notified that your storage is full. You'll be unable to start a new recording until you delete an existing recording.
Filter your recordings: View recordings by the device they were recorded on. Simply pick the device you want to view recordings for.
Deleted recordings
Automatically erase recordings: The X1 DVR will automatically erase programs when space is needed. The DVR will delete the oldest recordings first. However, you can change the recording option to save For 1 Year.
Delete recordings: You can delete recordings by going to the Saved section and navigating to Recordings. Deleted recordings are located within the Recordings section — they can be found in the last row on the page. Learn more about deleting a recording on X1.
Recover deleted recordings: If you accidentally deleted a recording, no problem! Check the Deleted section in your X1 DVR. Select the recording you want to recover and click Recover to move it back to your recordings, or select Delete Now to permanently delete it. Learn more about recovering a recording deleted from your X1 DVR.
What your X1 DVR will and will not record
Your X1 DVR will record the following:
- Dolby Digital 5.1: As long as the program is being broadcast in Digital Audio, the DVR will record the digital audio portion.
- Music channels: Yes, you can record and play back music channels.
Your X1 DVR will not record the following:
- Xfinity On Demand programming: Xfinity On Demand programs can't be recorded by the DVR. Keep in mind that Xfinity On Demand programs are available to watch over a specified period and can start anytime you choose.
- On-Screen Program Guide, audio volume changes, or anything else that appears on the screen when using the remote buttons: The DVR will only record video and audio of the program you are recording.
- Some channels on X1 will only record programming in the cloud and be accessible on your X1 DVR. If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge.
Parental Controls and your X1 DVR
The DVR will record the program regardless of the Parental Control settings. However, if a recorded program has a Parental Control lock, you won't be able to see or hear it without first entering your Locks PIN.
Need additional help with Parental Controls? Learn more about setting up a Locks PIN and turning Parental Controls off or on.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.
