Overview
Xfinity xFi Complete customers who lease an xFi Gateway are eligible for the Tech Upgrade program. Through Tech Upgrade, new and existing xFi Complete customers can get a newer Gateway after three years.
Details
Xfinity Technology (or Tech) Upgrade Program
Terms and Conditions
The Xfinity Technology (or Tech) Upgrade Program ("Program") is a program offered by Comcast Cable Communications Management, LLC ("Xfinity " or “Comcast”) that provides eligible Xfinity Internet customers (“you” or “your” or “Customer(s)” ) certain technology upgrades to their leased Xfinity Advanced Gateway equipment. These Terms and Conditions (“Terms”) apply to the Program.
1. Eligibility.
To be eligible for the Program, you must:
(a) Be a current Xfinity post-pay Internet residential customer, excluding customers on the Internet Essentials tier of service, with xFi Complete (as may be revised by Comcast, the “Qualifying Services”) with a current and active Xfinity individual-based account in good-standing (“Account”);
(b) Be 18 years of age or older and a legal resident of a State within the United States where the Program is available;
(c) Lease an Xfinity gateway or modem (“Gateway”); and
(d) Maintain the Qualifying Service(s) and continue to lease an Xfinity Gateway continuously for three years after activating the Qualifying Service(s).
The Program applies only to one Gateway under a single residential Account while the Program is in effect and is limited to the primary Account holder. Customers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the Program unless such customers have established individually billed Accounts and satisfy the above-referenced eligibility requirements under that Account.
2.Gateway Upgrade.
Subject to the Program terms, you will be eligible to receive an upgrade to your Xfinity Gateway to a more recent Xfinity Gateway once during a three-year period. For existing eligible customers who subscribe to xFi Complete, the three-year period begins March 8, 2022. For eligible customers adding xFi Complete after March 8, 2022, the three-year period begins on the date xFi Complete is added to your Account.
Comcast will notify you when your equipment upgrade is available. To receive the upgrade, you must contact Comcast to request the upgrade through the Xfinity App or through such other means as Comcast shall determine.
The Gateway upgrade is limited to a more recent Gateway leased by Comcast and will include any additional or new features included with the upgraded Gateway. The upgraded Gateway will not necessarily be an upgrade to our then most advanced Gateway. The Gateway provided as an upgrade will depend on factors including your Xfinity Internet provisioned speed, the model Gateway currently leased by you, inventory and other factors. If your then current Gateway is Comcast’s most advanced Gateway and you're eligible for an upgrade, the Gateway will not be upgraded until the next upgraded Gateway is available.
Upgraded Gateways shall be subject to availability at the time of your eligibility. Comcast may in its discretion use new or refurbished equipment in connection with your upgrade. You may not substitute the benefits of this Program for cash, a cash equivalent or any other consideration.
Other Upgrades.
Comcast may replace and/or upgrade Gateways and other Comcast leased equipment outside of the Program in connection with our service and in servicing customers. For example, Comcast upgrades Comcast-leased Gateways which are not capable of achieving the Internet speeds offered by Comcast. During service calls, or if you move and continue to receive Comcast service, Comcast may replace leased equipment with comparable equipment. If comparable equipment is unavailable, Comcast may provide upgraded equipment, and Comcast may replace or upgrade equipment which is under warranty. More information about these equipment practices is available at https://www.xfinity.com/support/articles/update-your-xfinity-equipment-online. These equipment replacements and upgrades may be sufficient for your needs, and depending on your service needs and preferences, you may not need the benefits of this Program.
If your Gateway is upgraded for the above-described or any other reasons during the three-year period, the three-year period resets on the date of upgrade. If your Gateway is replaced with the same or similar Gateway, the original three-year period continues. If you move and keep your Qualifying Services and the same Gateway, the three-year period continues. If for any reason you disconnect Qualifying Services or cease to lease an Xfinity Advanced Gateway, Program eligibility terminates. If you reconnect a leased Xfinity Advanced Gateway and Qualifying Services at a later date, Program eligibility will start as of that date.
3. Program Changes and/or Termination: Comcast may, in its sole discretion, alter, limit, and/or modify, these Terms, Program rules, regulations, benefits, eligibility, and/or any feature of the Program, or may terminate the Program entirely at any time in its sole discretion, with or without notice. Program changes may be posted at https://www.xfinity.com/learn/internet-service/xfi-complete or other web site designated by Comcast. It is your responsibility to check and review these Terms from time to time to keep informed of any changes.
4. Additional Provisions: These Terms incorporate and supplement the Comcast Agreement for Residential Services (including, without limitation Paragraph 13 of the Xfinity Residential Services Agreement – Binding Arbitration, and Class/Collective/Representative Action/Relief Waiver), Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Notice, and in the event of a conflict with these Terms, the Comcast Agreement for Residential Services, Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Notice shall control.
