View your account settings in the Xfinity app

Using the Xfinity app, you can view account information like your Xfinity ID, notification settings, service address, and more.

View account settings

1. Tap the Account tab.
2. Tap Account settings.
   
3. From this tab, you can:
   • View your service address or Account Number (tap the eye icon to expand) under Account details.
   • Tap Xfinity ID and security or Notification settings to view more details.
     

View Xfinity ID and security information

From the Account settings tab, tap Xfinity ID and security, where you can:

• View or change the mobile number linked to your profile.
• View or change the email address linked to your profile.
• Change your password.
• Turn on two-step verification.
• View recent sign-ins.

View notification preferences

Primary and Manager roles can see Notification settings. A Member or Viewer can’t access this information.

From the Account settings page, tap Notification settings, where you can:

• View your primary email and mobile number.
• Turn email, text and push notifications on or off for:
  • Network access: Get a notification about changes to your WiFi settings that may impact access to your home network.
    • Email notifications about network access cannot be turned off.
  • Network activity: Get a notification when a device first joins your network or when a profile is nearing the end of the active time you set for it.

View or change account details

Under Account details, you can:

• View your service address or Account Number. (Tap the eye icon to expand.)
• Change your account nickname.

View roles and permissions

Primary and Manager roles can add a user to the account. A Member or Viewer can’t access this information.

For the Primary user under Roles and Permissions, you can:

• Add someone to your account.
• Manage people on your account. 

For the Manager role, tapping Add someone lets you add a new user to the account. 

You may need to sign in to see or change roles and permissions. 

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.