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View your account settings in the Xfinity app

Using the Xfinity app, you can view account information such as your Xfinity ID, notification settings, service address, and more.

View account settings

  1. Select the Account tab.
    Mobile screenshot of the Xfinity app home screen. There are five tabs along the bottom of the screen; the one all the way to the right is Account.

  2. Select Account settings.
    Screenshot of the Your Xfinity page. Account settings appears below the name and account information.

  3. From this tab, you can:
    • View your service address or Account Number (tap the eye icon to expand) under Account details.
    • Tap Xfinity ID and security or Notification settings to view more information.
      Mobile screenshot of the Account and identity screen. There are two sections: Your information and Account details. Your information includes the name on the account, Xfinity ID and security, and Notification settings. Account details includes the Service address and the account number. The account number has a small eye icon next to it, which allows you to hide or unhide the full account number.

View Xfinity ID and security information

From the Account settings tab, tap Xfinity ID and security, where you can:

  • View or change your mobile number.
  • View or change the primary email address on your account and add or update user roles.
  • Change your password.
  • Activate two-step verification.
  • View recent sign-ins.

Mobile screenshot of the Xfinity ID and security page. The account holder's name appears at the top. Below, there are three sections: Personal information, Security, and Your accounts. Personal information includes the mobile number and email associated with the account. Security includes Change password, Two-step verification, and Recent sign-ins. Your accounts shows the accounts associated with the user.

View notification preferences

From the Account settings page, tap Notification settings, where you can:

  • View your primary email and mobile number contact information.
  • Turn email, text and push notifications on or off for:
    • Network access: Receive a notification about changes to your WiFi settings that may impact access to your home network.
      • Note: Email notifications about network access cannot be turned off.
    • Network activity: Receive a notification when a device first joins your network or when a profile is nearing the end of the active time you set for it.

View or change account details

Under Account details, you can:

  • View your service address or Account Number. (Tap the eye icon to expand.)
  • Change your account nickname.
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