Your privacy is important, especially when protecting your home. Some Xfinity devices have microphones and cameras. They are not active until you turn them on.
What you need to know
Some Xfinity Home touchscreens have built-in microphones and cameras. These are turned off by default. They do not capture or record any information.
These tools may be used for new features at some point, like for doorbells, for example. If Xfinity starts to offer these features, they will give advance notice. At that time, you would need to choose to turn them on. These features will stay off by default.
Some Xfinity Cameras and Xfinity Video Doorbells have built-in microphones. If your device has this feature, you are asked if you want to turn it on. If not, the microphone remains off.
Xfinity Video Doorbells and the latest Xfinity Cameras are compatible with two-way audio. For these devices, after you turn on sound in the Xfinity app, you are asked if you want to grant the Xfinity app access to your phone’s microphone when you click Talk on the camera screen. Camera sound and microphone permissions must be turned on separately for each Xfinity Camera on your network. You can revoke access to your phone’s microphone through your phone’s app settings.
For details on cameras and microphones in third-party devices not bought from Xfinity, check with the device manufacturer.
Additional information
Visit our Online Support Center to find common solutions.
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