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What counts towards my data plan?

This is part of the Questions and answers about our Data Usage Plan.

Data usage

All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards the 1.2 Terabyte (TB) Internet Data Usage Plan, regardless of the source.

All internet-based video streaming and download services, including internet-delivered programming available through xfinity.com/stream and Xfinity apps, are included in the calculation of monthly usage. Xfinity TV and Xfinity Voice services that are not delivered over the internet and are not received by you using your Xfinity Internet service do not count.

For more information about data usage and the Xfinity X1 Platform, see X1 internet data usage details.

For examples of applications and services that may contribute to data usage, visit xfinity.com/learn/internet-service/data.

Monthly usage is tracked based on a calendar month. The cutoff is determined based on local time.

Exclusions

The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.

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